A program to recognize and reward our most engaged community members
I'm the admin on our Altair One account. We use Altair Workbench, and one of my (very active) users is now in "Suspended" state. (see: https://s3.amazonaws.com/com.solidthinking.portal.public/okta_status_flow.png)
How do I get them unsuspended?
Please send an email to support@altair.com and we'll see what we can do to get your user unsuspended, thanks.
Thanks - done
Nico - is this in progress? My user is still locked out.
Hi AltairUser123,
Did you get an acknowledgement email from support@altair.com? If you can tell me the ticket number I can search in our support system and see where it got to.
No, I haven't seen a
I found a ticket created on 3rd Oct by someone called Jakub. Is that you?
No, that's not me. Is it someone at Altair?
So, if you give me a clue as to who you are, maybe I can track down the ticket, if indeed it got created.
Alternatively, try emailing dasupport@altair.com instead, and this goes to a more specialised team of data analytics supporters here at Altair.
Best Regards, Nico
Sorry! I'm Matt (matt@access2insight.com). I'm trying to get my user (username = sara_acces) back online. I will also email that other support team
Ah! Okay Matt. Yes please do email that support team and I will check in again to see if its worked.
Matt, I didn't see a new ticket in our system so I have created a new ticket in your name. Ticket number CS0796822. Hopefully you will get some kind of notification emails from our systems now! Cheers, Nico
