I'm the admin on our Altair One account. We use Altair Workbench, and one of my (very active) users is now in "Suspended" state. (see: https://s3.amazonaws.com/com.solidthinking.portal.public/okta_status_flow.png)
How do I get them unsuspended?
Please send an email to support@altair.com and we'll see what we can do to get your user unsuspended, thanks.
Thanks - done
Nico - is this in progress? My user is still locked out.
Hi AltairUser123,
Did you get an acknowledgement email from support@altair.com? If you can tell me the ticket number I can search in our support system and see where it got to.
No, I haven't seen a
I found a ticket created on 3rd Oct by someone called Jakub. Is that you?
No, that's not me. Is it someone at Altair?
So, if you give me a clue as to who you are, maybe I can track down the ticket, if indeed it got created.
Alternatively, try emailing dasupport@altair.com instead, and this goes to a more specialised team of data analytics supporters here at Altair.
Best Regards, Nico
Sorry! I'm Matt (matt@access2insight.com). I'm trying to get my user (username = sara_acces) back online. I will also email that other support team
Ah! Okay Matt. Yes please do email that support team and I will check in again to see if its worked.
Matt, I didn't see a new ticket in our system so I have created a new ticket in your name. Ticket number CS0796822. Hopefully you will get some kind of notification emails from our systems now! Cheers, Nico
