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Hi @Huyen,
Kindly provide us one of the .h3d & its corresponding .rad file so that we can test it internally & suggest further on the query.
If you prefer, I can provide a secure link to upload the files. For the same, kindly provide your email address so that the secure link can be mailed.
Many thanks.
Kind Regards
Garima Singh
Engineering Data Science
i've replied your other topic, ok?