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Ticket for issue with Hypermesh Batch Processing

User: "William Kuo_21386"
William Kuo_21386
Altair Community Member

Hi Altair Community,

I have been having issues having Altair batch processing work in python with my for Hypermesh 2025.

Is there a way to get a ticket? I've reviewed all the "batch" related posts and I haven't had a successful solution yet.

Image 1: My check.py script only prints out "hello"

image.png

Image 2: No output when I use "-b". I ran command prompt in administrative mode. Even if I were to process something, that hypermesh instance won't pop up.

image.png

Image 3: When I run it without "-b", it opens Hypermesh 2025 GUI and outputs "hello" in python console.

image.png image.png

Any help? I've made a previous post and comments over the past month but I have not found a solution yet.

Sincerely, William

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    User: "GTT Adam"
    GTT Adam
    Altair Employee

    Hi @William Kuo_21386,

    Support Tickets can be created at the following link:

    Cases - Altair Support

    What are you trying to have printed to the Python Window?

    Hope this helps!

    Adam Reid

    User: "William Kuo_21386"
    William Kuo_21386
    Altair Community Member
    OP

    Hi @GTT Adam,

    It says I do not have the ability to create a case. I assume this is because the hypermesh software I am using is not registered under my account.

    As a test, I am simply printing "hello", as shown in the screenshot. This is correctly outputted on the python console in hypermesh but not so in the command prompt when I use "-b".

    Sincerely, William

    User: "William Kuo_21386"
    William Kuo_21386
    Altair Community Member
    OP

    Hi @GTT Adam,

    Any chance for further support?

    Sincerely, William

    User: "GTT Adam"
    GTT Adam
    Altair Employee

    Hi @William Kuo_21386,

    If you are unable to use the account that is registered for this product, please contact your Account Manager to see if you have the ability to create support cases.

    Hope this helps!

    Adam Reid

    User: "William Kuo_21386"
    William Kuo_21386
    Altair Community Member
    OP

    Hi @GTT Adam,

    My license is part of a network wide license for an institution. I do nothave the ability to contact my account manager.

    Sincerely, William

    User: "CHINO_Ricardo"
    CHINO_Ricardo
    Altair Community Member

    Hello,

    I created the case. I'm interesting launch *.py scripts in batch mode, but i didn't find the documentation, even in HW v2025.1. I'll back to you when I have a replay from Altair Support

    Best regards,

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