I don't have a license

Altair Forum User
Altair Forum User
Altair Employee
edited October 2020 in Community Q&A

Hello,

 

I am trying to install the student version of HyperWorks and I got a link in my email to install but I don't have a license. The email gives very vague and poor instructions on what/how to install. The email talks about ALTAIR_LICENSE_PATH which I have no idea what it does. Then it proceeds to give a link of how to install the bundled package which just skips the step on what to do when I get to the step below:

https://imgur.com/8BmrTsz

 

Anybody know what's up with this?

 

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Answers

  • QuyNguyenDai
    QuyNguyenDai Altair Community Member
    edited April 2020

    Hyperworks comes with understandable document. So try to READ them (guide, doc, tutorials)

  • Koushik Chandrashekhar_21806
    Koushik Chandrashekhar_21806
    Altair Employee
    edited May 2020

    Hi,

     

    Skip the license step and continue with the Installation.

     

    The software requires a license file to function, You should find the license file attached to the email with the software download links,

     

    After downloading the license file, rename it to altair_lic.dat and place the same in the <installation directory>/security folder

     

     <?xml version="1.0" encoding="UTF-8"?>image.png

     


    If you have already done the above and still face the error, Use windows folder options / view > display file name extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,

     

    You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

     

    When you open the license file in a text editor you will see an Ethernet address there in a line that says 'ETHERNET =

            

    The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

     

    Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

    <?xml version="1.0" encoding="UTF-8"?>image.png

     

    The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used.

     

    That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID here https://studentedition.altair.com/

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