Request for Reset of "FEKO 2020 for Electromagnetic Simulation Fundamental Examination" Attempts

Dear Altair Community Team,
I would like to kindly request a reset of my FEKO Certification quiz attempts. I was unable to meet the required grade after three tries, and as a result, I am currently unable to proceed with the remaining quizzes.
I would truly appreciate it if the reset could be done by 14th April 2025, as I am committed to completing the certification. This will be the last time I make such a request, and I thank you sincerely for your understanding and support.
Best regards,
Aisyah
Answers
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Hi Aisyah,
Which certification are you referring to and what name are you using olearn.altair.com? We tried looking in the Feko 2020 for Electromagnetic Simulation Fundamental Examination (https://learn.altair.com/course/view.php?id=610) but we do not see you enrolled.
Thank you
Liz
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Hi Liz,
Thank you for your response. The certification I mentioned is this one: (https://learn.altair.com/course/view.php?id=768). And the name I use is Siti Aisyah Bakry (SITI_22010174@utp.edu.my). I just wanted to let you know that the issue has now been resolved on my end, and no further action is needed. I appreciate your time and support.
Thank you very much.
Aisyah
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OK great - thank you for letting us know.
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