Missing Global system on the graphic interface

Raoul
Raoul Altair Community Member
in Community Q&A

Description: [Good evening everyone, I'm student edition altair user, since two weeks I face an incomprehensible problem with my Global system in any new session I tried to start, so it's impossible for me to works, I don't know if someone before me faced too that kind of problem, if yes, how he or she have saved that? Thank you]

Product/Topic Name : [I'm using hwdesktop 2023.1, I have unstalled and installed but nothing had change on the situation. Thank in anticpation for your contribution I will be really thankful to read you.

Screenshot 2025-04-07 224043.png

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Answers

  • Rajashri_Saha
    Rajashri_Saha
    Altair Employee

    Hi,

    Can you check your Appearance setting in "Preference" and confirm that "Show Global Axis" is ON?

    Refer the below image for same.

    image.png

    Thanks

    Rajashri

  • Raoul
    Raoul Altair Community Member

    Thank you very much Rajashri for your answer. But I think that the problem is more complex, I don't really know what's not going on when I reinstalled it, it work well for some minutes after that the global system and cube disappear and the software close itself alone!.

  • Prajval_cu
    Prajval_cu
    Altair Employee

    Hi

    This issue may be due to an incompatible GPU or outdated drivers. Could you please ensure that you're using a supported GPU? Also, try updating the GPU drivers using a clean and custom installation with the latest version, and then give it another try.

    Regards
    Prajval

  • Raoul
    Raoul Altair Community Member

    Ok Thank you, I will try on that way, and will tell you back later if it's working or not!

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