How to resolve EDEM license error 1 and error code 9

Hi Kim,

Can you please check below points

1. Is license file validity expired, if so please contact Altair account Manager
2. If license file is not expired and if you able to open EDEM session then what changes you made can you please elaborate here

Thanks,

Prasad A

This is the window to find and download EDEM from the Altair Marketplace. After downloading EDEM, I went into the License Manager and downloaded and ran License Manager 2025.0 at the top.

This is the window to find and download EDEM from the Altair Marketplace. After downloading EDEM, I went into the License Manager and downloaded and ran License Manager 2025.0 at the top.

HI Kim,

Please write mail to licensing team they should help you quickly"hwsupport@altair.com"