How to resolve EDEM license error 1 and error code 9

Kim_chaehan
Kim_chaehan Altair Community Member
in Community Q&A
에뎀.png

When I run EDEM as shown in the attached file, license error 1 and error code 9 appear and it does not run. What is the solution?

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Answers

  • PrasadAvilala
    PrasadAvilala
    Altair Employee

    Hi Kim,

    Can you please check below points

    1. Is license file validity expired, if so please contact Altair account Manager
    2. If license file is not expired and if you able to open EDEM session then what changes you made can you please elaborate here

    Thanks,

    Prasad A

  • Kim_chaehan
    Kim_chaehan Altair Community Member
    스크린샷 2025-03-05 142824.png

    This is the window to find and download EDEM from the Altair Marketplace. After downloading EDEM, I went into the License Manager and downloaded and ran License Manager 2025.0 at the top.

  • Kim_chaehan
    Kim_chaehan Altair Community Member
    https://community.altair.com/discussion/comment/190714#Comment_190714
    스크린샷 2025-03-05 142824.png

    This is the window to find and download EDEM from the Altair Marketplace. After downloading EDEM, I went into the License Manager and downloaded and ran License Manager 2025.0 at the top.

  • PrasadAvilala
    PrasadAvilala
    Altair Employee

    HI Kim,

    Please write mail to licensing team they should help you quickly"hwsupport@altair.com"

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