Request for Assistance with PSIM Student License

Ori
Ori Altair Community Member
in Community Q&A

Hello!

Unfortunately I had to reset my computer a few days ago. When I reinstalled the software and tried to activate it, I received a message indicating that the student license code is associated with another device which i cant get into it.

I would greatly appreciate your assistance in resolving this issue or providing me with a new license.

Thank you very much, and have a great day!

image.png
Tagged:

Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee

    HI,

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

  • gaby140
    gaby140 Altair Community Member

    Hi,

    I had to reset my computer, and now I can’t reactivate my license. Every time I try to activate it on the same computer, this message appears:

    image-e2d78fd07dbd7-3f36.png

     Best regards

  • Rahul_P1
    Rahul_P1
    Altair Employee

    HI @gaby140

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Categories