How can I deactivate my student License key on my old laptop and activate it on my new Laptop?

Douglas_Barros
Douglas_Barros Altair Community Member
in Community Q&A

Hello, I recently changed notebooks and ended up losing access to PSIM. I tried to deactivate the license on the old notebook, but an error was appearing when opening the license manager, with the error "Unable to load LMX library" appearing. I would like support to activate Altair PSIM on my new machine.

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee

    HI,

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the product in your machine with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

    You can deactivate the license from one machine and reactivate in another if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

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