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JulianBck
JulianBck Altair Community Member
in Community Q&A

Hello,

I have to install Altair Inspire for my university but it doesn t work. I talked to the Director Academic Markets but he doesn t know what the cause is. so he sent me to the tech support (which i don t have because i have the student licencs) and after that he sent me to the community for help.

My problem is, that Inspire fails to load [gui/win64/bin/hwfdmplugin.dll].

image.png


after that it closes itself without a error message.

I tryed many different ways to download the programm. The personal version and these two:

image.png

i deinstalled by hand and with the programm. I have over 300GB storage. I have a gaming laptop (Acer Nitro 5) with different CAD softwares and all of them are running. I have a licens and i can t overwrite it. I have installed it on different drives. I have installed it according to instructions and by myself. I can open Altair HyperView but if i try to open Inspire there it closes itself. I don t know what i can do more… can you help me? I m frustrated :/

kind regards,
Julian

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Answers

  • CurryDragon
    CurryDragon Altair Community Member

    Hi Julian,

    you are not alone, I have the exact same issue.
    I tried the same things you have described.

    kind regards,
    Stephan

  • GTT Adam
    GTT Adam
    Altair Employee

    Hi @JulianBck and @CurryDragon,

    Based on previous posts, I see there are a few solutions available that may also work for you:

    1. Install as administrator
      1. Right click > run as administrator on the AxAltairInspire2024.1_win64.exe
    2. Change download location
      1. If you are trying to download this anywhere other than your C:/ drive, please use the default installation directory
    3. Remove special characters from user account name
    4. Update graphics driver
      1. For NVIDIA etc. graphics cards, please install the latest driver version.
    5. Change graphic card settings from "Optimize Graphics Performance" to "High Performance"
      1. An issue can arise on Windows laptops equipped with AMD or NVIDIA graphics cards when the application’s performance setting in the graphics card software is configured to "Optimize Graphics Performance."
      2. Please change the graphics setting for icad or MSEmbed to 'High Performance' in your graphics card's software settings.
    6. Ensure you do not have an onboard graphics card
      1. They are currently not supported.
    7. Corrupted executables on download
      1. Uninstall the software, delete the downloaded files, and redownload the executables
      2. Check the checksum values after download using md5 checksum (https://portal.nutanix.com/page/documents/kbs/details?targetId=kA07V000000LWYqSAO)
    8. Uninstall and remove older versions of Inspire
      1. Please try uninstalling older versions of Inspire and deleting the [.altair] folder from c drive> user > .altair
    9. Run the HWCleanup Tool
      1. Please run the HWCleanup Tool to reset HyperMesh Desktop preferences and repair interface graphics
        (C:\Program Files\Altair\2024.1\hwdesktop\utility\HWCleanup\HyperworksWindowsCleanup.bat)
    10. Add the JAVA_TOOL_OPTIONS Environment Variable
      1. Your issue could be with Java and Windows 11 dlls.
      2. Create a system environment variable "JAVA_TOOL_OPTIONS" with the Value: "-Dos.name=Windows 7"

    Hope this helps!

    Adam Reid

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