External Links in Monarch Classic 15

April_20954
April_20954 Altair Community Member
edited November 2020 in Community Q&A

Hi, I was just upgraded to Classic 15.4 and my external links are not working (cannot update or change).  Just checking if they should be functional?

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April MacDonald
Financial Analyst
U.S. Bank National Association
Portland OR
503-603-2649
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Answers

  • Rebecca_Cronin
    Rebecca_Cronin
    Altair Employee
    edited December 2020

    Hi @April,


    That sounds like something is not working correctly with Monarch.  What ever you had configured should continue to function even though you have applied an upgrade. My recommendation is to OPEN a Support Ticket with our Technical Support Team.  I will do this on your behalf. Apologies on the experience you encountered. 

    Kindly,
    Rebecca

    ------------------------------
    Rebecca Cronin
    Customer Success Manager
    Bedford MA
    (978) 275-8203
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 11-17-2020 11:11 AM
    From: April MacDonald
    Subject: External Links in Monarch Classic 15

    Hi, I was just upgraded to Classic 15.4 and my external links are not working (cannot update or change).  Just checking if they should be functional?

    ------------------------------
    April MacDonald
    Financial Analyst
    U.S. Bank National Association
    Portland OR
    503-603-2649
    ------------------------------

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