Why does Monarch crash when I click the External Links button?

Dirk_20307
Dirk_20307 Altair Community Member
edited July 2023 in Community Q&A

Anyone else have Monarch crash when clicking the External Links button?  No one else in our company experiences this.  Sometimes doesn't happen if I use a model with only one external link.  If I have more than one the Monarch just shuts down.  This has been happening over multiple versions.  I have tried resolving it through the support portal but was unsuccessful.  Going to try again but just wanted to see if anyone else has experienced this before going back to the portal.

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Answers

  • Dirk_20307
    Dirk_20307 Altair Community Member
    edited July 2023

    Well we finally figured it out ourselves.  My MS Access Engine was 32-bit.  I needed the 64-bit.  Installed that version and the problem has been fixed.  Finally!

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