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Inspire 2019 predates Hosted Altair Units (HAU) and instead had an option to authenticate with SolidThinking Units (STU) and HyperWorks units. The username and password field for STU looks similar to the current HAU, but they are not the same. To authenticate with HAU, please generate a token in Altair One and enter it in the HHWU field under HyperWorks Units. Please follow the second method shown in this video: https://altair.service-now.com/csm/?id=kb_article_view&sysparm_article=KB0010319
