Monarch v15.3 Crashing When Using Complex Models

Dirk_20307
Dirk_20307 Altair Community Member
edited April 2019 in Community Q&A
Has anybody had issues with v15.3 crashing? I'm running Monarch v15.3.0.9284. I have a number of complex models that crash Monarch on a regular basis. This happens when mining data from PDF and TXT files. The files themselves are not necessarily big. Here's what was going on at the time:
  • Working on a 17kb txt file located on a network, working remotely from home.
  • Model is 453kb and is located on my hard drive.
  • Model contains approximately 65 calculated fields and 24 user-edited fields.
  • Model has two external links: to a CSV file and to a table in an Access database.
This is one of our more complex models. During the day today Monarch crashed on me twice and my coworker 3-4 times. For me it crashed when I tried to launch the Table Design window. Oddly, tonight (around 10pm) while I've been writing this I've been working through the model and have had no issues.

Going to Datawatch support will be my next step but I was curious if anybody had any similar experiences in Monarch v15.3? Thanks!

------------------------------
Dirk Schulze
Investor Accountant III at QIE Partners Inc.
QIE Partners Inc.
Denver, CO
------------------------------
Tagged:

Answers

  • Rebecca_Cronin
    Rebecca_Cronin
    Altair Employee
    edited April 2019
    Hi Dirk, 

    Certainly reach out to Support if you continue to experience Monarch crashing on you.  They will be able to further investigate and provide a resolution on how to correct the incident. 

    https://www.datawatch.com/support/

    Kindly,
    Rebecca

    ------------------------------
    Rebecca Cronin
    Customer Success Manager
    Datawatch Corporation
    Bedford MA
    (978) 275-8203
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 04-17-2019 12:06 AM
    From: Dirk Schulze
    Subject: Monarch v15.3 Crashing When Using Complex Models

    Has anybody had issues with v15.3 crashing? I'm running Monarch v15.3.0.9284. I have a number of complex models that crash Monarch on a regular basis. This happens when mining data from PDF and TXT files. The files themselves are not necessarily big. Here's what was going on at the time:
    • Working on a 17kb txt file located on a network, working remotely from home.
    • Model is 453kb and is located on my hard drive.
    • Model contains approximately 65 calculated fields and 24 user-edited fields.
    • Model has two external links: to a CSV file and to a table in an Access database.
    This is one of our more complex models. During the day today Monarch crashed on me twice and my coworker 3-4 times. For me it crashed when I tried to launch the Table Design window. Oddly, tonight (around 10pm) while I've been writing this I've been working through the model and have had no issues.

    Going to Datawatch support will be my next step but I was curious if anybody had any similar experiences in Monarch v15.3? Thanks!

    ------------------------------
    Dirk Schulze
    Investor Accountant III at QIE Partners Inc.
    QIE Partners Inc.
    Denver, CO
    ------------------------------
    "
  • Dirk_20307
    Dirk_20307 Altair Community Member
    edited April 2019
    Rebecca Cronin_22304 said:

    Hi Dirk, 

    Certainly reach out to Support if you continue to experience Monarch crashing on you.  They will be able to further investigate and provide a resolution on how to correct the incident. 

    https://www.datawatch.com/support/

    Kindly,
    Rebecca

    ------------------------------
    Rebecca Cronin
    Customer Success Manager
    Datawatch Corporation
    Bedford MA
    (978) 275-8203
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 04-17-2019 12:06 AM
    From: Dirk Schulze
    Subject: Monarch v15.3 Crashing When Using Complex Models

    Has anybody had issues with v15.3 crashing? I'm running Monarch v15.3.0.9284. I have a number of complex models that crash Monarch on a regular basis. This happens when mining data from PDF and TXT files. The files themselves are not necessarily big. Here's what was going on at the time:

    • Working on a 17kb txt file located on a network, working remotely from home.
    • Model is 453kb and is located on my hard drive.
    • Model contains approximately 65 calculated fields and 24 user-edited fields.
    • Model has two external links: to a CSV file and to a table in an Access database.
    This is one of our more complex models. During the day today Monarch crashed on me twice and my coworker 3-4 times. For me it crashed when I tried to launch the Table Design window. Oddly, tonight (around 10pm) while I've been writing this I've been working through the model and have had no issues.

    Going to Datawatch support will be my next step but I was curious if anybody had any similar experiences in Monarch v15.3? Thanks!

    ------------------------------
    Dirk Schulze
    Investor Accountant III at QIE Partners Inc.
    QIE Partners Inc.
    Denver, CO
    ------------------------------
    "
    Thanks Rebecca.  I did that earlier this morning.

    ------------------------------
    Dirk Schulze
    Investor Accountant III at QIE Partners Inc.
    Qie Partners Inc.
    CO
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 04-17-2019 12:38 PM
    From: Rebecca Cronin
    Subject: Monarch v15.3 Crashing When Using Complex Models

    Hi Dirk,

    Certainly reach out to Support if you continue to experience Monarch crashing on you.  They will be able to further investigate and provide a resolution on how to correct the incident.

    https://www.datawatch.com/support/

    Kindly,
    Rebecca

    ------------------------------
    Rebecca Cronin
    Customer Success Manager
    Datawatch Corporation
    Bedford MA
    (978) 275-8203
    ------------------------------

    Original Message:
    Sent: 04-17-2019 12:06 AM
    From: Dirk Schulze
    Subject: Monarch v15.3 Crashing When Using Complex Models

    Has anybody had issues with v15.3 crashing? I'm running Monarch v15.3.0.9284. I have a number of complex models that crash Monarch on a regular basis. This happens when mining data from PDF and TXT files. The files themselves are not necessarily big. Here's what was going on at the time:
    • Working on a 17kb txt file located on a network, working remotely from home.
    • Model is 453kb and is located on my hard drive.
    • Model contains approximately 65 calculated fields and 24 user-edited fields.
    • Model has two external links: to a CSV file and to a table in an Access database.
    This is one of our more complex models. During the day today Monarch crashed on me twice and my coworker 3-4 times. For me it crashed when I tried to launch the Table Design window. Oddly, tonight (around 10pm) while I've been writing this I've been working through the model and have had no issues.

    Going to Datawatch support will be my next step but I was curious if anybody had any similar experiences in Monarch v15.3? Thanks!

    ------------------------------
    Dirk Schulze
    Investor Accountant III at QIE Partners Inc.
    QIE Partners Inc.
    Denver, CO
    ------------------------------
    "
  • Kerry
    Kerry Altair Community Member
    edited May 2019
    Dirk_20307 said:

    Thanks Rebecca.  I did that earlier this morning.

    ------------------------------
    Dirk Schulze
    Investor Accountant III at QIE Partners Inc.
    Qie Partners Inc.
    CO
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 04-17-2019 12:38 PM
    From: Rebecca Cronin
    Subject: Monarch v15.3 Crashing When Using Complex Models

    Hi Dirk,

    Certainly reach out to Support if you continue to experience Monarch crashing on you.  They will be able to further investigate and provide a resolution on how to correct the incident.

    https://www.datawatch.com/support/

    Kindly,
    Rebecca

    ------------------------------
    Rebecca Cronin
    Customer Success Manager
    Datawatch Corporation
    Bedford MA
    (978) 275-8203
    ------------------------------

    Original Message:
    Sent: 04-17-2019 12:06 AM
    From: Dirk Schulze
    Subject: Monarch v15.3 Crashing When Using Complex Models

    Has anybody had issues with v15.3 crashing? I'm running Monarch v15.3.0.9284. I have a number of complex models that crash Monarch on a regular basis. This happens when mining data from PDF and TXT files. The files themselves are not necessarily big. Here's what was going on at the time:

    • Working on a 17kb txt file located on a network, working remotely from home.
    • Model is 453kb and is located on my hard drive.
    • Model contains approximately 65 calculated fields and 24 user-edited fields.
    • Model has two external links: to a CSV file and to a table in an Access database.
    This is one of our more complex models. During the day today Monarch crashed on me twice and my coworker 3-4 times. For me it crashed when I tried to launch the Table Design window. Oddly, tonight (around 10pm) while I've been writing this I've been working through the model and have had no issues.

    Going to Datawatch support will be my next step but I was curious if anybody had any similar experiences in Monarch v15.3? Thanks!

    ------------------------------
    Dirk Schulze
    Investor Accountant III at QIE Partners Inc.
    QIE Partners Inc.
    Denver, CO
    ------------------------------
    "
    Hi Dirk,
    I had the same issue.  I worked with Data Support, but they weren't really able to help me.  The suggested we switch from 32 bit to 64 bit.   We also spoke to one of the solution architects who suggested I break my model up into smaller models.  I did this and can get my models to work most of the time, but this approach eliminates some of the efficiencies that Monarch has like exporting results into one Excel workbook. 

    Thanks,

    Kerry

    ------------------------------
    Kerry de Vore
    Sr. Manager, Process Optimization
    Gap Inc Store Labs
    Albuquerque NM
    (505) 462-0734
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 04-17-2019 01:23 PM
    From: Dirk Schulze
    Subject: Monarch v15.3 Crashing When Using Complex Models

    Thanks Rebecca.  I did that earlier this morning.

    ------------------------------
    Dirk Schulze
    Investor Accountant III at QIE Partners Inc.
    Qie Partners Inc.
    CO
    ------------------------------

    Original Message:
    Sent: 04-17-2019 12:38 PM
    From: Rebecca Cronin
    Subject: Monarch v15.3 Crashing When Using Complex Models

    Hi Dirk,

    Certainly reach out to Support if you continue to experience Monarch crashing on you.  They will be able to further investigate and provide a resolution on how to correct the incident.

    https://www.datawatch.com/support/

    Kindly,
    Rebecca

    ------------------------------
    Rebecca Cronin
    Customer Success Manager
    Datawatch Corporation
    Bedford MA
    (978) 275-8203

    Original Message:
    Sent: 04-17-2019 12:06 AM
    From: Dirk Schulze
    Subject: Monarch v15.3 Crashing When Using Complex Models

    Has anybody had issues with v15.3 crashing? I'm running Monarch v15.3.0.9284. I have a number of complex models that crash Monarch on a regular basis. This happens when mining data from PDF and TXT files. The files themselves are not necessarily big. Here's what was going on at the time:
    • Working on a 17kb txt file located on a network, working remotely from home.
    • Model is 453kb and is located on my hard drive.
    • Model contains approximately 65 calculated fields and 24 user-edited fields.
    • Model has two external links: to a CSV file and to a table in an Access database.
    This is one of our more complex models. During the day today Monarch crashed on me twice and my coworker 3-4 times. For me it crashed when I tried to launch the Table Design window. Oddly, tonight (around 10pm) while I've been writing this I've been working through the model and have had no issues.

    Going to Datawatch support will be my next step but I was curious if anybody had any similar experiences in Monarch v15.3? Thanks!

    ------------------------------
    Dirk Schulze
    Investor Accountant III at QIE Partners Inc.
    QIE Partners Inc.
    Denver, CO
    ------------------------------
    "

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