license error 9

from one day to the other i got an error message (at the end of this post)

i made sure that the file is named correctly and that the physical adress from the license is matching the one of the computer. 

i also tried to replace the old license with a new one but it does not change anything. 

what could be the problem. 

I would be really thankful for any suggestions.

Felix M.

 

[09/19/23 14:05:48] System Error: No Auth Token in HHWU Config

[09/19/23 14:04:23] Releasing features...

[09/19/23 14:04:23] Invalid state for releasing

[09/19/23 14:04:23] Failed to release

[09/19/23 14:04:23] Trying activate features...

[09/19/23 14:04:23] Trying to activate...

[09/19/23 14:04:23] Deactivating features...

[09/19/23 14:04:23] Activating...

[09/19/23 14:04:23] Activating required features

[09/19/23 14:04:23] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneEU, HyperWorks, HWHyperMesh

Error Code: 9

Error Description:

Feature not found

 

Feature: HyperMesh

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\2022.2\security\altair_lic.dat - (Err: 9) Feature not found

 

License Path: C:/Program Files/Altair/2022.2/security/altair_lic.dat;C:\Program Files\Altair\2022.2\security\altair_lic.dat

 

[09/19/23 14:04:24] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneEU, HyperworksEDU

Error Code: 9

Error Description:

Feature not found

 

Feature: HyperworksEDU

Error Code: 9

Error Description:

 

 

License Path: C:/Program Files/Altair/2022.2/security/altair_lic.dat;C:\Program Files\Altair\2022.2\security\altair_lic.dat

 

[09/19/23 14:04:24] Failed to activate

[09/19/23 14:05:48] Releasing features...

[09/19/23 14:05:48] Invalid state for releasing

[09/19/23 14:05:48] Failed to release

[09/19/23 14:05:48] Trying activate features...

[09/19/23 14:05:48] Trying to activate...

[09/19/23 14:05:48] Deactivating features...

[09/19/23 14:05:48] Activating...

[09/19/23 14:05:48] Activating required features

[09/19/23 14:05:48] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneEU, HyperWorks, HWHyperMesh

Error Code: 9

Error Description:

Feature not found

 

Feature: HyperMesh

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\2022.2\security\altair_lic.dat - (Err: 9) Feature not found

 

License Path: C:/Program Files/Altair/2022.2/security/altair_lic.dat;C:\Program Files\Altair\2022.2\security\altair_lic.dat

 

[09/19/23 14:05:48] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneEU, HyperworksEDU

Error Code: 9

Error Description:

Feature not found

 

Feature: HyperworksEDU

Error Code: 9

Error Description:

 

 

License Path: C:/Program Files/Altair/2022.2/security/altair_lic.dat;C:\Program Files\Altair\2022.2\security\altair_lic.dat

 

[09/19/23 14:05:48] Failed to activate