Can't update Altair License

Qian Lin
Qian Lin New Altair Community Member
edited November 2021 in Community Q&A
     I tried to update the Altair software today by using the newest license file, I checked the 'ETHERNET = 509.....F232', which is correct and followed the Altair Licensing Quick Reference Guide to download and install the Altair License Manager, and pointed to the newest Altair license file. But it said it can't automatically connect to my server, do I need to input my proxy information? Where can I find them?
     And after Altair license manager installed, I can't find it in Services APP of my computer, also, how to set the following page, what should the Host name be?
 
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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited November 2021

    HI Apologies for the delay,

    1) You need to ascertain - Is this a standalone (node locked) license file or do you have a server license,

    To identify if your license file is a server based license or a standalone license, please open the license file in a text editor

    The difference between a server based license and a node locked license is that in a server based license each feature has a COUNT field.

     

     

    2) If it is a node locked license, all you need to do is place it in the security folder as you have, in which case, you must check if the Ethernet ID is correct as per below (please delete/uninstall the license manager, if installed, in this case)

     

    also please take care and check for the file extension, i.e. it should be *.dat and not *.dat.dat (this could resolve the issue)

     

    When you open the license file in a text editor you will see an Ethernet address there in a line that says "ETHERNET =

     

    The Ethernet ID is the id of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

     

    Please check your computer’s Ethernet address, by using the almutil -hostid application from the Start > Altair > Tools > Admin tools Menu

     

    The listed Host ID should be used to generate the license file, That means if the host ID provided by the application and below methods does not match the one in the license file, please request for the license file again with the correct Ethernet ID.

     

    You can also find it by running ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

     

    Alternatively run getmac in command window to find out available Ethernet addresses

     

    3) If it is a server based license, follow the procedure in the attached video to install and use the license manager in the machine whose Ethernet ID is in the license file,

     

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