Quick Trouble shooting HW malfunctions - deleting settings files

Rahul_P1
Rahul_P1
Altair Employee
edited January 2022 in Community Q&A

Quick Trouble shooting HW malfunctions - deleting settings files

 

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited August 2017
    Anomalies with the browsers, the user interface layout (tab locations, command window, panel

     

    location, toolbars,) keyboard preferences, import/export settings etc certain malfunctions with

     

    errors and crashes can generally be resolved by deleting the settings files.

     

    The following problems in HyperMesh have been successfully fixed by deleting the settings files.

     

     

     

    Entities missing

     

     

     

    Radio buttons missing in panel area

     

    Buttons missing in panel area

     

    Toolbar icons missing

     

    Utility menu is blank, browser has icons missing

     

    Status bar is missing

     

     

     

    Errors

     

     

     

    Can’t set hm framework minibar

     

    Segmentation error when user starts hm

     

    Fatal menu system error

     

    hmmenu.set has one or more fatal errors

     

    Menu system corrupted : menu itemgroup : get pointer

     

    “Only a single create/edit window supported at a time, do you want to close current window before

     

    proceeding”

     

    “Node command is out of sequence' while importing .fem file

     

    'Nodes already exist in the model' while converting Trias to tetras

     

     

     

    selection

     

     

     

    Unable to select lines and points from the graphics area,

     

    Unable to select elements,

     

    Entities do not change colour on being selected

     

    While selecting a node adjacent node gets selected.

     

    Unable to choose coincident nodes in the model. When user tries to choose one of the nodes at a

     

    particular location it does not show the option of picking one of the two or more nodes.

     

     

     

    crashes

     

     

     

    HyperMesh 11.0 crashes when he tries to translate a component

     

     

     

    operations

     

     

     

    The mesh is not seeded all along the edges of a model and not taking the element size specified

     

    When user tries to organize elements using organize option, elements are not moved and tool hangs

     

     

     

    graphics

     

     

     

    Panel area is resized

     

    User is not able to get White background JPEG if the Check box is marked for Blank background 

     

    under options panel.

     

    While using automesh option, if user does a reject/abort, then all masked elements will be

     

    unmasked. i.e. If User masks some of the elements of the same and locally remeshes remaining

     

    elements with F12 and aborts the operation then masked elements will appear on the screen

     

    without doing unmask elements.

     

    Components are not being displayed in the graphics area, though they are active in the model

     

    browser and are not masked.

     

    Masked Temporary Nodes appear while selecting by window.

     

    Find attached elements will select all the elements including those in undisplayed components.

     

    The colour of the component does not match between that in the model browser and the graphics

     

    area.

     

    Creates a material and tries to update a card image but, it goes blank without displaying any options
  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited June 2020

    Delete the below files

    HW_Session_Files.png

     

    Profile.png

  • Misael Alvarez_21350
    Misael Alvarez_21350 Altair Community Member
    edited September 2021

    I am using inspire 2021.1 and it keeps crashing every time I use the sketch tool. I have already deleted the files (.Altair) folder. 

  • Ram Dhiwakar Seetharaman_21015
    Ram Dhiwakar Seetharaman_21015 Altair Community Member
    edited January 2022

    I was receiving "A segmentation error occurred" everytime I wasnted to view my composite plies in my model. 

    I deleted all the files as mentioned but still get the same error.

    I also did a re-install of the whole hyperworks and solvers. I use Hyperworks/Hypermesh 2021.2. 

    How else to resolve this error ?

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