I switched computers and downloaded Altair Monarch 2022 and cannot get my Altair One account to work

Suzanne_22525
Suzanne_22525 Altair Community Member
edited April 29 in Community Q&A
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Answers

  • Chester Pelaez_20342
    Chester Pelaez_20342
    Altair Employee
    edited April 29

    Hello Suzanne,

    Thank you very much for reaching out to us. I'm sorry that you are experiencing this issue after the transfer from one computer to the other but we are here to help you get your Monarch up and running again.

    May we know the following details so we can narrow down what is causing the issue and provide you with the best solution?

    - What is the error that you are getting?

    - Can you still log in to our Admin portal - https://admin.altairone.com/? If not, may we know the email address that you are using so we can track the user information?

    - Based from your inquiry, it seems that you are using a Altair Hosted Units License. Can you please confirm?

    We can gladly assist you through a phone call or a scheduled meeting if needed so we can help you resolve the issue as soon as possible. Let us know the best time and date (please do include your Timezone) and the email where we can reach you.

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