Segmentation error

Roel Peeters
Roel Peeters Altair Community Member
edited April 2023 in Community Q&A

When loading any model in HW CFD, and starting any command (or trying to zoom or pan model) I get a segmentation error and HW CFD is closed. I tried to use current solutions, like deleting settings files. But I noticed that when starting HW CFD the settings files are never created. (I work on a local server, on a different server, this problem never occurs) 

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Answers

  • ydigit
    ydigit
    Altair Employee
    edited April 2023
    Can you provide more information about system?

    Also, is this occuring with particular models?

    https://help.altair.com/hwdesktop/altair_help/topics/getting_started/updates_system_information_t.htm

  • Roel Peeters
    Roel Peeters Altair Community Member
    edited April 2023

    I work on server with Windows Server 2012R2
    Intel Xeon Platinum 8168, x64, 384 Gb Ram, graphics card Matrox G200eW3

    With all the models I opened thus far (both cad and hm files), I got the same problem.


     Altair Home: C:/Program Files/Altair/2022.2/hwdesktop

     Updates Information:
    ------------------------------------------------------------
    hwCFDSolvers2022.2
    hwDesktop2022.2
    hwSolvers2022.2

     Versions:
    ------------------------------------------------------------
    e_2022.2_win64.exe:           2022.2 (Oct  6 2022)
    hmobj.dll:                    2022.2.0.27 (Dec 15 2022)
    hst.exe:                      2022.2.0.27 (Dec 15 2022)
    hstbatch.exe:                 2022.2.0.27 (Dec 15 2022)
    hvp.exe:                      2022.2.0.27 (Dec 15 2022)
    hwmbdmodel.dll:               2022.2.0.27 (Dec 15 2022)
    hwpost.dll:                   2022.2.0.27 (Dec 15 2022)
    hwvideo.dll:                  2022.2.0.27 (Dec 15 2022)
    hx_2022.2_win64.exe:          2022.2.3 (Oct 26 2022)
    nusolver.dll:                 2022.2 (Nov 16 2022)
    optistruct_2022.2_win64.exe:  2022.2.0.1 (Nov 24 2022)
    templex.exe:                  2022.2.0.27 (Dec 15 2022)

     

  • ydigit
    ydigit
    Altair Employee
    edited April 2023

    Can you provide the information from the other tab: System Information as well? 

    It contains info on graphics card/driver etc . 

  • Roel Peeters
    Roel Peeters Altair Community Member
    edited April 2023

    I just had contact with support. Apparantly the graphics card is not supported to work with Hyperworks,


     System Information:
    ------------------------------------------------------------
    Machine:                      amd64
    OS:                           windows Windows NT 6.2
    User:                         rope

     Hardware:
    -----------
    Processor:                    Intel(R) Xeon(R) Platinum 8168 CPU @ 2.70GHz (64 CPUs), ~2.7GHz
    System Manufacturer:          Dell Inc.
    System Model:                 PowerEdge R940
    Total Physical Memory:        393216MB RAM

     Operating System:
    -------------------
    Machine name:                 VHSERVER42
    Operating System:             Windows Server 2012 R2 Standard 64-bit (6.3, Build 9600) (9600.winblue_ltsb.200711-0600)

     Graphics/Display/OpenGL:
    ---------------------------
    Name:                         Matrox G200eW3 (Nuvoton) WDDM 1.2
    VideoProcessor:               Matrox G200eW
    AdapterRAM:                   32 GB
    DriverVersion:                4.3.3.7
    DriverDate:                   20170202000000.000000-000
    CurrentBitsPerPixel:          32
    VideoModeDescription:         1024 x 768 x 4294967296 colors

     

    Thanks for the help.

  • acupro
    acupro
    Altair Employee
    edited April 2023
    Roel Peeters said:

    I just had contact with support. Apparantly the graphics card is not supported to work with Hyperworks,


     System Information:
    ------------------------------------------------------------
    Machine:                      amd64
    OS:                           windows Windows NT 6.2
    User:                         rope

     Hardware:
    -----------
    Processor:                    Intel(R) Xeon(R) Platinum 8168 CPU @ 2.70GHz (64 CPUs), ~2.7GHz
    System Manufacturer:          Dell Inc.
    System Model:                 PowerEdge R940
    Total Physical Memory:        393216MB RAM

     Operating System:
    -------------------
    Machine name:                 VHSERVER42
    Operating System:             Windows Server 2012 R2 Standard 64-bit (6.3, Build 9600) (9600.winblue_ltsb.200711-0600)

     Graphics/Display/OpenGL:
    ---------------------------
    Name:                         Matrox G200eW3 (Nuvoton) WDDM 1.2
    VideoProcessor:               Matrox G200eW
    AdapterRAM:                   32 GB
    DriverVersion:                4.3.3.7
    DriverDate:                   20170202000000.000000-000
    CurrentBitsPerPixel:          32
    VideoModeDescription:         1024 x 768 x 4294967296 colors

     

    Thanks for the help.

    That would have been my guess - the unsupported graphics card.

  • ydigit
    ydigit
    Altair Employee
    edited April 2023

    For completion sake, here is the liste of supported/tested hardware. 

     

    https://2022.help.altair.com/2022/hwdesktop/altair_help/topics/getting_started/hw_recommendation_certifications_intro_r.htm


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