Segmentation error

Roel Peeters

When loading any model in HW CFD, and starting any command (or trying to zoom or pan model) I get a segmentation error and HW CFD is closed. I tried to use current solutions, like deleting settings files. But I noticed that when starting HW CFD the settings files are never created. (I work on a local server, on a different server, this problem never occurs) 

ydigit

Can you provide more information about system?

Also, is this occuring with particular models?

https://help.altair.com/hwdesktop/altair_help/topics/getting_started/updates_system_information_t.htm

Roel Peeters

I work on server with Windows Server 2012R2
Intel Xeon Platinum 8168, x64, 384 Gb Ram, graphics card Matrox G200eW3

With all the models I opened thus far (both cad and hm files), I got the same problem.

 Altair Home: C:/Program Files/Altair/2022.2/hwdesktop

 Updates Information:
------------------------------------------------------------
hwCFDSolvers2022.2
hwDesktop2022.2
hwSolvers2022.2

 Versions:
------------------------------------------------------------
e_2022.2_win64.exe:           2022.2 (Oct  6 2022)
hmobj.dll:                    2022.2.0.27 (Dec 15 2022)
hst.exe:                      2022.2.0.27 (Dec 15 2022)
hstbatch.exe:                 2022.2.0.27 (Dec 15 2022)
hvp.exe:                      2022.2.0.27 (Dec 15 2022)
hwmbdmodel.dll:               2022.2.0.27 (Dec 15 2022)
hwpost.dll:                   2022.2.0.27 (Dec 15 2022)
hwvideo.dll:                  2022.2.0.27 (Dec 15 2022)
hx_2022.2_win64.exe:          2022.2.3 (Oct 26 2022)
nusolver.dll:                 2022.2 (Nov 16 2022)
optistruct_2022.2_win64.exe:  2022.2.0.1 (Nov 24 2022)
templex.exe:                  2022.2.0.27 (Dec 15 2022)

 

ydigit

Can you provide the information from the other tab: System Information as well? 

It contains info on graphics card/driver etc . 

Roel Peeters

I just had contact with support. Apparantly the graphics card is not supported to work with Hyperworks,

 System Information:
------------------------------------------------------------
Machine:                      amd64
OS:                           windows Windows NT 6.2
User:                         rope

 Hardware:
-----------
Processor:                    Intel(R) Xeon(R) Platinum 8168 CPU @ 2.70GHz (64 CPUs), ~2.7GHz
System Manufacturer:          Dell Inc.
System Model:                 PowerEdge R940
Total Physical Memory:        393216MB RAM

 Operating System:
-------------------
Machine name:                 VHSERVER42
Operating System:             Windows Server 2012 R2 Standard 64-bit (6.3, Build 9600) (9600.winblue_ltsb.200711-0600)

 Graphics/Display/OpenGL:
---------------------------
Name:                         Matrox G200eW3 (Nuvoton) WDDM 1.2
VideoProcessor:               Matrox G200eW
AdapterRAM:                   32 GB
DriverVersion:                4.3.3.7
DriverDate:                   20170202000000.000000-000
CurrentBitsPerPixel:          32
VideoModeDescription:         1024 x 768 x 4294967296 colors

 

Thanks for the help.

acupro

Roel Peeters said:

I just had contact with support. Apparantly the graphics card is not supported to work with Hyperworks,

 System Information:
------------------------------------------------------------
Machine:                      amd64
OS:                           windows Windows NT 6.2
User:                         rope

 Hardware:
-----------
Processor:                    Intel(R) Xeon(R) Platinum 8168 CPU @ 2.70GHz (64 CPUs), ~2.7GHz
System Manufacturer:          Dell Inc.
System Model:                 PowerEdge R940
Total Physical Memory:        393216MB RAM

 Operating System:
-------------------
Machine name:                 VHSERVER42
Operating System:             Windows Server 2012 R2 Standard 64-bit (6.3, Build 9600) (9600.winblue_ltsb.200711-0600)

 Graphics/Display/OpenGL:
---------------------------
Name:                         Matrox G200eW3 (Nuvoton) WDDM 1.2
VideoProcessor:               Matrox G200eW
AdapterRAM:                   32 GB
DriverVersion:                4.3.3.7
DriverDate:                   20170202000000.000000-000
CurrentBitsPerPixel:          32
VideoModeDescription:         1024 x 768 x 4294967296 colors

 

Thanks for the help.

That would have been my guess - the unsupported graphics card.

ydigit

For completion sake, here is the liste of supported/tested hardware. 

 

https://2022.help.altair.com/2022/hwdesktop/altair_help/topics/getting_started/hw_recommendation_certifications_intro_r.htm