Unable to install the hyperworks application

Raghunandan
Raghunandan Altair Community Member
edited April 2021 in Community Q&A

Hey there.

I recently received a student edition lic file along with bundled installation link. It wasn't working. I sent a mail regarding the same to altair university and received a pdf with links in it. I downloaded using those links and still the same thing happens.

 

The initialisation starts, reaches 100 % and then nothing happens. Please let me know how to proceed further.

 

Thanks and Regards,

Raghunandan

 

 

 

 

 

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Answers

  • Adriano Koga_20259
    Adriano Koga_20259 New Altair Community Member
    edited March 2021

    have you checked if your installatiion exec is not corrupted somehow?

    Can you check the checksum of your installation file? (the checksum verification code is supplied with the installation link)

    https://community.altair.com/community?id=community_blog&sys_id=98f4a4d4dbf060d0e8863978f49619ff&view_source=searchResult

  • Raghunandan
    Raghunandan Altair Community Member
    edited March 2021

    Hey Adriano.

     

    I checked the checksum of the installation file, it is a60e6c3dea8b8390c9152d6c5de81fc9 and it is different compared to the one in the link for checksum you provided.

    There was a suggestion to download the file again check the value, if there is a difference in values.

    I tried multiple downloads. Still the file fetched the same checksum value, that is different than the one specified in another thread of checksum value "https://community.altair.com/community?id=community_blog&sys_id=98f4a4d4dbf060d0e8863978f49619ff&view_source=searchResult"

    Please let me know what to do further.image

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited March 2021

    Please try downloading from the link sent by email just now 

    note that this issue is not reproducible elsewhere, you will have to try and download from a different internet connection etc. in order to make sure the download is not corrupted at your end.

     

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited April 2021

    if the checksum does not match, it means the exe is corrupted during download, you must use an alternative / better internet connection and provider for example to ensure downloads happen fully and correctly.

     

    Sufficient disk space for install: Installing the package requires around 11 GB of disk space. The temp space used by the installer will be freed after successful completion of an installation.

     

    Make sure you have full permissions and rights in the location you are installing.

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