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Getting Error with Insert New Media

Hello,

I have downloaded altair activate 2022.2 but now I have a window pop demanding to insert new Media and to please insert Disk1 or select Browse to locate it manually and I have no idea what that means or what to do. I checked and I have enough disc space for altair so it's not a storage issue. Anybody encounter this issue before or know what insert new media means ?

Capture d'écran 2023-03-02 181625.png

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Twin Activate

v2022.2.0

Accepted answers

All comments

Chayan

Hi Philippe,

I have seen this happen when the download is corrupt. Pls download again, and use the checksum to check the integrity of the download.

RoKet

Hi Philippe,

I agree with Chayan, the installer file seems to be corrupt.

Here are some additional notes and questions from our 'master of installers' Paul:

However, I've never seen a message precisely like that… Also, corrupted installers usually generate errors much earlier, during or right after decompression. So let's investigate.
Any chance you're running out of space on the system disk or TEMP directory?
Is the home directory local or remote?
Can you check in the Task Manager, is the main installer issuing the error, or is one of the common sub-installers running?

If you don't succeed with a new download, please check the above list.