Why can't I download my training certificate after participating in the courses?

Farzad Torabi_22415
Farzad Torabi_22415 Altair Community Member
edited July 2023 in Community Q&A

Hello

I have participated in some courses, and for a few of them, the certificate link was appeared on the event page in learn.altair.com record of learning. for many of them, the certificate is not ready, and it is not clear what I could do to request the certificate, there is a tick of completion, that I check ,but nothing specific happens. 

 

I also participated in Radioss FSI course, but the certificate was restricted. I have so many more that I am waiting for, and there is no way to signal or do anything about it. where do I get help?

 

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Answers

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited July 2023

    Hi,

    First, you have to enroll in the course. If the course is self-paced, you can go through it at your own pace. Once you have completed watching all the videos/PDFs, the course progress bar will reach 100%, and you will receive a certificate afterward. If it's an interactive course, attending all the live sessions will entitle you to receive the certificate.

  • Farzad Torabi_22415
    Farzad Torabi_22415 Altair Community Member
    edited July 2023
    Payal Pawar_20288 said:

    Hi,

    First, you have to enroll in the course. If the course is self-paced, you can go through it at your own pace. Once you have completed watching all the videos/PDFs, the course progress bar will reach 100%, and you will receive a certificate afterward. If it's an interactive course, attending all the live sessions will entitle you to receive the certificate.

    Dear Payal, the reason I have contacted you, is that I "Have Participated" in all of these courses, and they are all instructor lead that I am asking why I have not received the certificate! Since in an instructor led course , I need to receive the certificate once I have participated in all courses. I do need your help and attention to resolve this issue.

     

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited July 2023
    Farzad Torabi_22415 said:

    Dear Payal, the reason I have contacted you, is that I "Have Participated" in all of these courses, and they are all instructor lead that I am asking why I have not received the certificate! Since in an instructor led course , I need to receive the certificate once I have participated in all courses. I do need your help and attention to resolve this issue.

     

    Hi,

    Thank you for informing me that you participated in instructor-led courses. I hope that you found those courses enjoyable and beneficial.

    I have passed on your query to our support team, and you can expect to hear back from us shortly.

     

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