Datawatch Modeler V12

Frank Buettgen
Frank Buettgen New Altair Community Member
edited July 2021 in Community Q&A

Hi,

I'm using Datawatch Modeler V12 for several years. Today I'm getting a new computer and I have started the deinstallation routine. 

I received that long code which needs to be filled in at the web site. 

Unfortunately the web site is no longer available. So I can't complete the process.

Trying to start the software, I get a message that it is not registered.

What will happen if I install the software to my new computer? the website to register will be the same and won't be available.

So I'm afraid that firstly the deinstallation process ist not completed and secondly I won't be able to registrate the software on the new laptop.

 

What please should I do

 

kind regards

Frank

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Answers

  • Mahmoud
    Mahmoud
    Altair Employee
    edited July 2021

    Hi Frank,

    Please contact the Altair support (support@altair.com) to assist you.

    Regards

    Mo

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