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why is monarch changing the font for some characters

This doesn't always happen, but I've noticed that some PDFs I receive look totally fine but when Monarch reads them some letters get replaced with some other garbage characters. For example, I see :

10099 · Accounts Receivable

but Monarch reads it as :

10099 · Accounts eceiable

Is there a setting somewhere that I might try using to correct this?

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Mo Abdolrahim

Hi Michael,

There is no specific settings, other than changing a different PDF engine.

I have seen this behavior in Monarch when rendering PDF reports, specially when its scanned PDF. I believe there might be a font within the PDF report that is not recognized by the Monarch PDF engine.

You may want to send the PDF report to Altair support (dasupport@altair.com) to be researched.

Regards

Michael Denman

I tried the other engines but it didn't help. It's not a scanned PDF. I use totally different software for that since I know Monarch doesn't convert scanned PDFs. It's just really odd when this happens and it doesn't happen very often. I just thought there might possibly be some known issue or a setting I hadn't thought to try (like that Engine Version). Thanks!

Mo Abdolrahim

I tried the other engines but it didn't help. It's not a scanned PDF. I use totally different software for that since I know Monarch doesn't convert scanned PDFs. It's just really odd when this happens and it doesn't happen very often. I just thought there might possibly be some known issue or a setting I hadn't thought to try (like that Engine Version). Thanks!

The scanned document that i mentioned wasn't imaged in the PDF. The software that scanned the hard copy document, created a PDF report in which the data was selectable.

PDF that contains images cannot be used in Monarch.