When i try to apply the license key it says the software is version 5 but my license is for version 4

Helen Mullaney
Helen Mullaney New Altair Community Member
edited May 2023 in Community Q&A

ERROR: Setinit validation failed
ERROR: The license does not cover the version of software installed (Licensed version: 4,
       Installed version: 5)
NOTE: Step processing stopped because of errors detected
60        RUN;
NOTE: Procedure SETINIT step took :
      real time : 0.001
      cpu time  : 0.000

Tagged:

Answers

  • Philip Holland
    Philip Holland Altair Community Member
    edited May 2023

    Hi Helen,

    Please check your list of licences. I can now see them for versions 4.0 (for v4.4), 5.0 (for v5.23) and 5.24 (for v5.24). You will need to download a new licence key file for the new version of WPS/Altair SLC

    ............Phil

  • Helen Mullaney
    Helen Mullaney New Altair Community Member
    edited May 2023
    Philip Holland said:

    Hi Helen,

    Please check your list of licences. I can now see them for versions 4.0 (for v4.4), 5.0 (for v5.23) and 5.24 (for v5.24). You will need to download a new licence key file for the new version of WPS/Altair SLC

    ............Phil

    I am looking at MyAccount on World Programming website and I only see licenses for version 4 available. When I am on the license page and click "download software for this license" it only shows v 5.23 available still. 

    1.PNG 9.2K
    2.PNG 4.3K
    3.PNG 13.6K
  • Philip Holland
    Philip Holland Altair Community Member
    edited May 2023
    Helen Mullaney said:

    I am looking at MyAccount on World Programming website and I only see licenses for version 4 available. When I am on the license page and click "download software for this license" it only shows v 5.23 available still. 

    Hi Helen,

    I have a horrible feeling I may have inadvertently caused this problem by asking Altair (@Nico Chart ) why I had licence keys for 4.0, 5.0 and 5.24, but could only see downloads for 4.4.

    He said he would contact the web development team to change which download versions I could see, so I could download 5.23 (GA) and 5.24 (EA). This has now been partially resolved for me, so I can now see 5.23 downloads, but not 4.4 downloads. This is effectively what you can now see, and maybe more users have been affected too!

    I think the answer to my query was not a general solution, especially if it adversely affects others!!

    So @Nico Chart , please can you ask your web development team to fix this properly??

    ............Phil

  • Helen Mullaney
    Helen Mullaney New Altair Community Member
    edited May 2023

    @Nico Chart Are you able to correct my license and available downloads?

Categories