License problem with 'INSPIRE' software

Giuseppe Labianca
Giuseppe Labianca Altair Community Member
edited October 2022 in Community Q&A

When I run the software, the window 'License setting' appears with the warning 'License not valid'. I put the file named 'altair_lic.dat' in the folder 'security' of the Inspire program's path as requested. I don't know how to resolve this problem, please help me.

I've reported a screenshot of the problem and the program's path.

 

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Answers

  • PaulAltair
    PaulAltair
    Altair Employee
    edited October 2022

    We can't see your license details in community forums. You should contact Altair technical support directly for this via Tech support (or in Italy local email is 'support@altairengineering.it') for proper help.

    I see you are trying to use it as a local license? Are you sure what you have is a local license? These are rarely cut in practice, it is more likely to be a server licence, requiring you to run a license server for it (this can still be your local machine)

    In either case, local/server licenses are cut to a specific machine ID so maybe the details are wrong on it, or your license doesn't include inspire feature?

    It should be an easy fix for tech support team anyway. Good luck.

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