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Hi Margaret,
Monarch Classic relies on textual input Probably what is happening is that your pdf file contains only images of the text, which leaves Monarch nothing to work with.
HI @Margaret P ,
If you OPEN the PDF document and copy & paste the text into NotePad/Word document and if nothing is visible then you will know it is an "image" PDF. You will need to first OCR to a "TEXT" PDF or seek to see if the original source can be saved as a 'TRUE TEXT PDF'.
Hope this tip helps.
Kindly,
Rebecca