why i cannot open model in the app

Irman Khalif
Irman Khalif New Altair Community Member
edited April 2022 in Community Q&A

whenever i upload a model into the app, the screen for model view become blank and when i minimize and reopen it,iot become blackenedimage

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Answers

  • PaulAltair
    PaulAltair
    Altair Employee
    edited April 2022
    Could be graphics or graphics driver related? Does your machine meet the required specs? Radeon with 20.Q3/Q4 driver or Nvidia with 451.77 driver? It is also recommended to switch off Optimus (graphics selection between Nvidia/built in) if you have a laptop.
  • Irman Khalif
    Irman Khalif New Altair Community Member
    edited April 2022
    Paul Sharp_21301 said:

    Could be graphics or graphics driver related? Does your machine meet the required specs? Radeon with 20.Q3/Q4 driver or Nvidia with 451.77 driver? It is also recommended to switch off Optimus (graphics selection between Nvidia/built in) if you have a laptop.

    hello, my graphic card is nvidia geforce mx150 and the driver has been updated to nvidia 512.15 version but the problems still didnt solve yet, is there any more problems i could check at my laptop?

     

  • PaulAltair
    PaulAltair
    Altair Employee
    edited April 2022
    Irman Khalif said:

    hello, my graphic card is nvidia geforce mx150 and the driver has been updated to nvidia 512.15 version but the problems still didnt solve yet, is there any more problems i could check at my laptop?

     

    Geforce are not 'officially' supported, (only quadro cards). But it should still work I think (the geforce has high enough opengl support level) Did you try disabling 'optimus' in bios?
  • Irman Khalif
    Irman Khalif New Altair Community Member
    edited April 2022
    Paul Sharp_21301 said:

    Geforce are not 'officially' supported, (only quadro cards). But it should still work I think (the geforce has high enough opengl support level) Did you try disabling 'optimus' in bios?

    i dont know much about optimus in bios for my acer laptop but i believe this is what you are trying to say right? i put it in the attachments and also the file model if theres any problem with that

  • PaulAltair
    PaulAltair
    Altair Employee
    edited April 2022
    Irman Khalif said:

    i dont know much about optimus in bios for my acer laptop but i believe this is what you are trying to say right? i put it in the attachments and also the file model if theres any problem with that

    Hi, no that is just the Nvidia Settings, the fact you have that option in there suggests optimus is switched on I think.  To change the bios settings you will need to reboot and during the bootup process press f2, this will take you into bios setup, the feature you need to change may be called optimus, or it might be described as hybrid or dedicated graphics (you want it set for dedicated high performance graphics, not hybrid)

  • Irman Khalif
    Irman Khalif New Altair Community Member
    edited April 2022
    Paul Sharp_21301 said:

    Hi, no that is just the Nvidia Settings, the fact you have that option in there suggests optimus is switched on I think.  To change the bios settings you will need to reboot and during the bootup process press f2, this will take you into bios setup, the feature you need to change may be called optimus, or it might be described as hybrid or dedicated graphics (you want it set for dedicated high performance graphics, not hybrid)

    hi, i have succesfully enter the bios setup in my laptop but it seems i cant find any settings option for the optimus mode. i only have this in the bios setup

  • Irman Khalif
    Irman Khalif New Altair Community Member
    edited April 2022
    Paul Sharp_21301 said:

    Hi, no that is just the Nvidia Settings, the fact you have that option in there suggests optimus is switched on I think.  To change the bios settings you will need to reboot and during the bootup process press f2, this will take you into bios setup, the feature you need to change may be called optimus, or it might be described as hybrid or dedicated graphics (you want it set for dedicated high performance graphics, not hybrid)

    and heres another one sir incase you can help me in checking on my laptop details if theres anything wrong in it

  • PaulAltair
    PaulAltair
    Altair Employee
    edited April 2022
    Irman Khalif said:

    and heres another one sir incase you can help me in checking on my laptop details if theres anything wrong in it

    Hmm, yes, optimus looks like it is on in dxdiag, and I googled and Acer bios do not have the option to turn it off since the hardware configuration in acer does not have that capability.

    Have you an external monitor you can connect with hdmi? If you can try that to see if it helps, I think this then uses the nvidia card by default. If that works, maybe we can look for another workaround to get it working on laptop display

     

     

  • Irman Khalif
    Irman Khalif New Altair Community Member
    edited April 2022
    Paul Sharp_21301 said:

    Hmm, yes, optimus looks like it is on in dxdiag, and I googled and Acer bios do not have the option to turn it off since the hardware configuration in acer does not have that capability.

    Have you an external monitor you can connect with hdmi? If you can try that to see if it helps, I think this then uses the nvidia card by default. If that works, maybe we can look for another workaround to get it working on laptop display

     

     

    Hi again, i do have an external monitor, but it seems the model view still blank and blackened like usual when i connect it to my laptop thru hdmi
  • PaulAltair
    PaulAltair
    Altair Employee
    edited April 2022
    Irman Khalif said:

    Hi again, i do have an external monitor, but it seems the model view still blank and blackened like usual when i connect it to my laptop thru hdmi

    Sorry, Not sure what else to suggest then, as I said in previous post, geforce cards aren't officially supported so it may just be that.

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