Altair Inspire Initialization Failure

Sameul Zimmerman
Sameul Zimmerman Altair Community Member
edited August 2024 in Community Q&A

Upon launching I receive the following error

Error loading C:/Program Files/Altair/2023/Inspire2023/hwx/plugins/freedom/gui/win64/bin/hwfdmplugin.dll: A dynamic link library (DLL) initialization routine failed.

I've tried uninstalling and reinstalling. I also cannot find any help or related problems. Any help would be greatly appreciated. 

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Answers

  • MilanRaval
    MilanRaval
    Altair Employee
    edited February 2024

    Hello Samuel,

    There is a fair chance that one of the important DLLs is being deleted from that folder during installation by anti-virus. Can you try re-installing the tool with Antivirus on off mode?

  • Dean Charles
    Dean Charles Altair Community Member
    edited March 2024

    Hi Samuel

    What is you compute hardware configuration, CPU model, RAM and Graphics hardware?

    cheers

  • Thomas_21776
    Thomas_21776 Altair Community Member
    edited March 2024

    Hi everyone,

    I have the same problem than the one describe above.

    I try to run Inspire on a Windows 11 Parallels virtual machine with a MacBook Air M3.

    I checked the files and "hwfdmplugin.dll" is not deleted. I also tried to uninstall and reinstall Inspire, it doesn't change anything.

    Do you have any idea of solution ?

    Thanks.

    Thomas

  • NT_20733
    NT_20733 Altair Community Member
    edited March 2024

    I have exactly the same problem. Does anyone know of a solution?

  • MilanRaval
    MilanRaval
    Altair Employee
    edited March 2024
    NT_20733 said:

    I have exactly the same problem. Does anyone know of a solution?

    Hello NT,

    What version of Inspire do you have and did you check if the dll mentioned above is there in the location?

    Regards,

    Milan

  • MilanRaval
    MilanRaval
    Altair Employee
    edited March 2024

    Hi everyone,

    I have the same problem than the one describe above.

    I try to run Inspire on a Windows 11 Parallels virtual machine with a MacBook Air M3.

    I checked the files and "hwfdmplugin.dll" is not deleted. I also tried to uninstall and reinstall Inspire, it doesn't change anything.

    Do you have any idea of solution ?

    Thanks.

    Thomas

    Hello Thomas,

    What version of Inspire do you have and did you check if the dll mentioned above is there in the location?

    Regards,

    Milan

  • Valentine
    Valentine Altair Community Member
    edited March 2024

    Hello, 

    I have the same problem and the file is in the indicated location. I have Inspire version 2023.1.

    I also have another PC on which to install inspire but I don't know how to request a new licence because I can't repeat the first step described here : https://web.altair.com/altair-student-edition
    because I've already created an account using my university email address.

    Thank you,

    Valentine

  • Dean Charles
    Dean Charles Altair Community Member
    edited March 2024

    Can everyone that's having this problem post what brand (AMD or Intel), model and stepping of CPU and Graphics card you are using.

  • zhao solaren
    zhao solaren New Altair Community Member
    edited June 2024

    Hi:

    I have the same problem and the file is in the indicated location. I have Inspire version 2023~2024.

    I also have another PC on which to install inspire.It's OK!

    Why?

  • Hyder Patel
    Hyder Patel Altair Community Member
    edited June 2024

    I also experencing same issue with InspireForm 2023.1. do you have any solution for this .

  • Abdulsamad Popoola
    Abdulsamad Popoola Altair Community Member
    edited August 2024
    I'm having the same error

    8gb ram Dell laptop with UHD graphics

  • Chayan
    Chayan
    Altair Employee
    edited August 2024

    Folks,

    At present Inspire Form is not officially supported on Macs with M Series CPU and Parallels.

  • mcampano10
    mcampano10 Altair Community Member

    yo tengo el mismo problema ,

    C:/Archivos de programa/Altair/2023/Inspire2023/hwx/plugins/freedom/gui/win64/bin/hwfdmplugin.dll

    Intel(R) Core(TM) i5-3320M CPU

    ram 8,00 GB (7,87 GB usable), Sistema operativo de 64 bits, procesador basado en x64

    WINDOWS 10 PRO,

    ALTAIR 2024.4

    NO SE QUE HACER ,, HE ECHO DE TODO ,PERO NO SE PUEDE

  • Tev
    Tev Altair Community Member

    I don't know if this problem has been solved but ive currently run into this same problem when launching Inspire on InspirePersonal 2024.1.1 and Inspire 2025

    Error loading C:/Program Files/Altair/2025/Inspire2025/hwx/plugins/freedom/core/win64/bin/hwfdmplugin.dll: A dynamic link library (DLL) initialization routine failed.

    Hardware/Software Configuration:
    Windows 10
    Intel® Xeon E5-2697 64GB ram
    NVIDIA Geforce GTX Titan 6.0GB


    A similar thread suggested setting setting High Performance graphics settings for AMD and NVIDIA GPU's (https://community.altair.com/discussion/60552/failed-to-open-inspire-2024-1-1). This option didn't work for me. I even switched out graphics cards to a GeForce GTX 1060 6.0GB.

    I notice that the dynamic library is present located in the correct place. Could this be an system environment variable that hasn't been set?

  • MilanRaval
    MilanRaval
    Altair Employee

    Hi All,

    For those who are facing Inspire Crash issues, There are couple of things to investigate.

    1. See if the file missing is being blocked by Anti-virus of your system or somehow getting black listed by security system. Your IT can help to find out through log files.
    2. Try to update remaining crucial windows updates and update your graphics drivers to latest before Installing Inspire.
    3. If your system CPU/Graphics Hardware is outdated and does not support Vulkan graphical functionality, it will likely to be crashed.
    4. Consider doing clean installation of your graphics drivers. (Mentioned in below link)

    check this system requirements,

    https://2024.help.altair.com/2024.1/inspire/en_us/topics/shared/unity_basics/system_requirements_st_r.htm

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