EDEM-Hyperstudy-connector isn't shown in Hyperstudy interface and also doesn't start in standalone mode

H_Engbert
H_Engbert Altair Community Member
edited October 2022 in Community Q&A

Hey,

i've installed the EDEM-Hyperstudy-connector but unfortunately it is not available in the Hyperstudy interface. Also it can't be started independently from the windows start menu. Is there maybe any additional software needed to get the connector work? EDEM, Hyperstudy and the connector are all used in 2021.2 version.

Greetings

Hendrik

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Answers

  • Heon
    Heon
    Altair Employee
    edited October 2022

    Hello Hendrik,

    Sorry for inconvenience. For diagnose, could you provides the following?

    • Contents of C:/Program Files/Altair/2021.2/EDEMDT{version}/build_info.yml
    • Output message of EDEMDT from start menu. To take the message, please follow the sequence below.
      1. Open C:/Program Files/Altair/2021.2/EDEMDT{version}/edemdt.bat
      2. Edit the last line:  "REM pause" --> "pause"
      3. Execute from Start menu
      4. Take output message from console(black command window)
      5. Undo #2

    Heon

    *PS: I do recommend you to use 2022.1 version that is much better. If you want to try, let me know to provide a link.

  • H_Engbert
    H_Engbert Altair Community Member
    edited October 2022

    Hello Heon,

    I've updated my system on EDEM22 and Hyperstudy22.1 now. Unfortunatly the Connector for the 22 Version does not accept the 22.1 Version of Hyperstudy as shown in the Screenshot below. Is there a Version of the Connector for Version 22.1 available?

     

    Hendrik

    image 

  • H_Engbert
    H_Engbert Altair Community Member
    edited October 2022

    Also here you get the Screenshots requested.

    1)

    image

    2)

    image

  • Heon
    Heon
    Altair Employee
    edited October 2022

    Hello Hendrik,

     

    About 2, the message in cmd window have no error info. Do you get any error in UI? Could you let me know what happened to run from Start menu?

    Could you make sure to use same version of EDEM, HyperStudy and Connector and install them in same parent directory for eg. C:/Program Files/Altair/202X.X, as Administrator?

     

    Anyway if you want to try 2022.1(beta), please try the link followed.

    https://ftkr.altair.com/message/8HJ991YMHbMpjqsv5savna

     

  • H_Engbert
    H_Engbert Altair Community Member
    edited October 2022

    Hello Heon,

    I have now installed version 22.1 for all programmes on my computer. Your connector for version 22.1 is also recognised without any problems. This solves my problem. Thank you very much for your help!

    Hendrik

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