bracket.x_t not working in Altair inspire e learning course

Vignesh Muthukumar
Vignesh Muthukumar Altair Community Member
edited September 3 in Community Q&A

I am going through the learning course for Altair Inspire and the first bracket file that they shared bracket.x_t doesn't seem to work for me. I hit import and I don't see anything on the screen. 

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Answers

  • liz_w
    liz_w
    Altair Employee
    edited August 30

    Hi Vignesh,

    I'm happy to help. Could  you please answer a few questions?

    1. Which version of Inspire are you using?

    2. What process are you using to import the model? (File > Import or dragging and dropping the file, etc).

    Thank you,

    Liz

  • Vignesh Muthukumar
    Vignesh Muthukumar Altair Community Member
    edited August 30

    1. Inspire 2024.14573

    2. I tried both ways. 

  • liz_w
    liz_w
    Altair Employee
    edited August 30

    OK, I was able to open in v2024. Maybe the file was corrupted while downloading. Can you try with this file attached?

  • Vignesh Muthukumar
    Vignesh Muthukumar Altair Community Member
    edited August 30

    This is what I am seeing when I import it. Maybe I am doing it wrong? 

    image

  • liz_w
    liz_w
    Altair Employee
    edited August 30

    Start with  a new session and try. Close Inspire. Restart Inspire and select File > Import and select the Bracket model. Send a screen shot of what you see then.

  • Vignesh Muthukumar
    Vignesh Muthukumar Altair Community Member
    edited August 30

    Still the same. 

     

  • liz_w
    liz_w
    Altair Employee
    edited August 30

    Can you open other files?

  • Vignesh Muthukumar
    Vignesh Muthukumar Altair Community Member
    edited August 30

    I am able to open Step files. 

  • liz_w
    liz_w
    Altair Employee
    edited August 30

    At this point I would open a support ticket as I do not know why this is occurring. 

  • Vignesh Muthukumar
    Vignesh Muthukumar Altair Community Member
    edited September 3

    Finally got a new x_t file through support. Here is the file. For future reference

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