Datawatch Monarch Software

K Pavan Kumar
K Pavan Kumar New Altair Community Member
edited April 2022 in Community Q&A

We have procured 6 licences of Datawatch Monarch in 2019. One of the Desktops on which Monarch was installed got crashed recently and we are unable to recover the Monarch software.

Please inform the process of activation on another desktop.

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Answers

  • Rebecca_Cronin
    Rebecca_Cronin
    Altair Employee
    edited April 2022

    Hello @K Pavan Kumar, 

     

    You will need to engage with our Technical Support whom can provide assistance.  A new license key will be required as long as your organization is on active: current maintenance & support. 

    You may email them at DASupport@altair.com or you may open a Support Ticket from the Home Page of the User Community. 

     

    Kindly,

    Rebecca Cronin- Manager, Customer Success

     

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