Purchased license can't be found

Louise Henderson
Louise Henderson New Altair Community Member
edited August 2022 in Community Q&A

Just purchased a Thea V3 for Sketch up license on Monday and created an Altair One account but it is not listed, no licenses found and I am unable to select it in the apps, only option to contact seller. Do you know if there is a waiting period to receive/be granted the license information? I have opened a case with Altair but I am unable to get this resolved. Any help would be greatly appreciated.

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Answers

  • George Gliatis_21030
    George Gliatis_21030
    Altair Employee
    edited August 2022

    Hi Louise.
    I checked both the eshop and your Altair One account. Your order was confirmed and the license was added to your Altair One account. Please login to www.altairone.com with the email that you used to place the order.

    Your account seems to be activated so you should not have any problem logging in.

    If you still have trouble getting access to your account, let me know and I will be able to help you.

    Best,
    George

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