Loading from G Suite

Stephanie_21597
Stephanie_21597 Altair Community Member
edited March 2020 in Community Q&A
My company recently started using  G Suite.  I have a template that I use to pull data from pdfs and I tried to reference a pdf I have saved in the drive via Drive File Stream, which lets us access the Google drive just like any other drive.  
File path to open file in data prep studio
It appears to load just fine. But then nothing shows up.  The error I get this that it wants me to validate my password, which I understand.  But when I click the link to do this, there is no place to enter a password in the dialog box that appears. 

password dialog box
I have no idea what to do.  I don't want to make multiple copies of these pdfs or move them around all over the place. 


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Stephanie Lynch

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Answers

  • Baba_Majekodunmi_703
    Baba_Majekodunmi_703
    Altair Employee
    edited March 2020

    Hi @Stephanie Lynch,

    I haven't used G drive before, but I'm glad you're able to use a local drive version of it.

    Here are a couple of options worth trying;

    1. Have you tried dragging and dropping the file from the Drive File Stream folder?
    2. I think this might be worth checking in Monarch a Classic to see if the same issue persists there. You would drag and drop the file into Monarch Classic from the Drive File Stream.

    Sorry for the delayed response here. If those two options don't work we can go back to the drawing board.

    ------------------------------
    Baba Majekodunmi
    Solutions Consultant
    Altair Engineering Inc.
    Manassas VA
    978-275-9325
    ------------------------------
    "
  • Nicholas_21406
    Nicholas_21406
    Altair Employee
    edited March 2020
    Hi Stephanie,

    It may be that the field to enter the password into is not showing up due to your screen resolution.

    Could you please try to make the box which is prompting full screen and see if the password entry field is then visible?
    image

    Here is what that box looks like on my system:
    image


    ------------------------------
    Nicholas Linsky
    Support
    Altair Engineering Inc.
    Bedford MA
    +1 978-275-8268
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 03-12-2020 01:13 PM
    From: Stephanie Lynch
    Subject: Loading from G Suite

    My company recently started using  G Suite.  I have a template that I use to pull data from pdfs and I tried to reference a pdf I have saved in the drive via Drive File Stream, which lets us access the Google drive just like any other drive.  
    File path to open file in data prep studio
    It appears to load just fine. But then nothing shows up.  The error I get this that it wants me to validate my password, which I understand.  But when I click the link to do this, there is no place to enter a password in the dialog box that appears.

    password dialog box
    I have no idea what to do.  I don't want to make multiple copies of these pdfs or move them around all over the place. 


    ------------------------------
    Stephanie Lynch

    ------------------------------
    "

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