EDEM crashing

Kiran Purushothama Keshavan
Kiran Purushothama Keshavan Altair Community Member
edited June 13 in Community Q&A

Hello,

When I tried to open EDEM to view my simulation, the software crashes. I do not understand why this keeps happening. Please advise.

 

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Answers

  • Stephen Cole
    Stephen Cole
    Altair Employee
    edited June 12

    Hi Kiran,

    I believe you have previously had EDEM running, has something changed such as using a different machine or version of EDEM?  Does this happen with every opening of EDEM or a specific file?

    If it is just 1 file it maybe corrupt or if copied from another location all the data may not have been copied over. Sometimes the simulation_name.dfg file can cause problems as this contains all the simulator and analyst settings, if you rename or delete this and try opening the simulation again this may help.

    Regards

    Stephen

  • Kiran Purushothama Keshavan
    Kiran Purushothama Keshavan Altair Community Member
    edited June 12
    Stephen Cole_21117 said:

    Hi Kiran,

    I believe you have previously had EDEM running, has something changed such as using a different machine or version of EDEM?  Does this happen with every opening of EDEM or a specific file?

    If it is just 1 file it maybe corrupt or if copied from another location all the data may not have been copied over. Sometimes the simulation_name.dfg file can cause problems as this contains all the simulator and analyst settings, if you rename or delete this and try opening the simulation again this may help.

    Regards

    Stephen

    Hi Stephen,

    Thanks for your reply.

    The software was working all right before I did a regular Windows update.
    The software version has not been changed. The files I believe have not been corrupted. 

    Regards,
    Kiran

  • Renan
    Renan
    Altair Employee
    edited June 12
    Kiran Purushothama Keshavan said:

    Hi Stephen,

    Thanks for your reply.

    The software was working all right before I did a regular Windows update.
    The software version has not been changed. The files I believe have not been corrupted. 

    Regards,
    Kiran

    Hi Kiran,

    Does EDEM crash if you open it first the go to File > Open and select your simulation?

  • Kiran Purushothama Keshavan
    Kiran Purushothama Keshavan Altair Community Member
    edited June 12
    Renan Calmon_20325 said:

    Hi Kiran,

    Does EDEM crash if you open it first the go to File > Open and select your simulation?

    Hi Renan,

    The EDEM program crashes even before I can go to FILE -> Open 

  • Stephen Cole
    Stephen Cole
    Altair Employee
    edited June 13
    Kiran Purushothama Keshavan said:

    Hi Renan,

    The EDEM program crashes even before I can go to FILE -> Open 

    Hi Kiran,

    To confirm EDEM is crashing on opening a blank file, and doesn't get to fully open?

    This sounds like a graphics problem, it maybe that windows has updated some components but you need to also update your drivers on your graphics cards to match the latest version.

    Also can you check if your computer is using the correct default graphics card, this can be set via:

    https://www.intel.com/content/www/us/en/support/articles/000090168/graphics.html

     

    Regards

    Stephen

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