I am facing issue in using hyperworks student edition license.

ADITYA MAHAJAN
ADITYA MAHAJAN Altair Community Member
edited September 4 in Community Q&A

I am facing issue in using hyperworks license. It is showing error code 9 license not found and asking for License server (host ID). How should i activate my license ? it is showing error as below: I even pasted license file in "C:\Program Files\Altair\2022-edu\security\altair_lic.dat".

image

 

License Log  shows following error:

[04/25/24 19:31:23] System Error: No Auth Token in HHWU Config

[04/25/24 19:31:29] Error during authorizing: Could not connect to server

[04/25/24 19:31:29] System Error: SOAP 1.1 fault SOAP-ENV:Server [no subcode]

"Timeout"

Detail: connect failed in tcp_connect()

 

[04/25/24 19:31:29] No auth token found in config files

[04/25/24 19:31:29] System Error: No Auth Token in HHWU Config

====================

[04/25/24 19:28:53] Activating features...

[04/25/24 19:28:53] Trying to activate...

[04/25/24 19:28:53] Deactivating features...

[04/25/24 19:28:53] Activating...

[04/25/24 19:28:53] Activating required features

[04/25/24 19:28:53] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneAP, HyperWorks, HWHyperMesh

Error Code: 9

Error Description:

Feature not found

 

Feature: HyperMesh

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\2022-edu\security\altair_lic.dat - (Err: 9) Feature not found

 

License Path: C:/Program Files/Altair/2022-edu/security/altair_lic.dat;C:/Program Files/Altair/2022-edu/hwdesktop/../security/altair_lic.dat;localhost;C:\Program Files\Altair\2022-edu\security\altair_lic.dat;

 

[04/25/24 19:28:53] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneAP, HyperworksEDU

Error Code: 9

Error Description:

Feature not found

 

Feature: HyperworksEDU

Error Code: 9

Error Description:

 

 

License Path: C:/Program Files/Altair/2022-edu/security/altair_lic.dat;C:/Program Files/Altair/2022-edu/hwdesktop/../security/altair_lic.dat;localhost;C:\Program Files\Altair\2022-edu\security\altair_lic.dat;

 

[04/25/24 19:28:53] Unable to activate

[04/25/24 19:31:29] Releasing features...

[04/25/24 19:31:29] Invalid state for releasing

[04/25/24 19:31:29] Failed to release

[04/25/24 19:31:29] Trying activate features...

[04/25/24 19:31:29] Trying to activate...

[04/25/24 19:31:29] Deactivating features...

[04/25/24 19:31:29] Activating...

[04/25/24 19:31:29] Activating required features

[04/25/24 19:31:29] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneAP, HyperWorks, HWHyperMesh

Error Code: 9

Error Description:

Feature not found

 

Feature: HyperMesh

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\2022-edu\security\altair_lic.dat - (Err: 9) Feature not found

 

License Path: C:/Program Files/Altair/2022-edu/security/altair_lic.dat;C:/Program Files/Altair/2022-edu/hwdesktop/../security/altair_lic.dat;LNT66-OJJZD-XNDYX-S25U1;C:\Program Files\Altair\2022-edu\security\altair_lic.dat;

 

[04/25/24 19:31:29] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneAP, HyperworksEDU

Error Code: 9

Error Description:

Feature not found

 

Feature: HyperworksEDU

Error Code: 9

Error Description:

 

 

License Path: C:/Program Files/Altair/2022-edu/security/altair_lic.dat;C:/Program Files/Altair/2022-edu/hwdesktop/../security/altair_lic.dat;LNT66-OJJZD-XNDYX-S25U1;C:\Program Files\Altair\2022-edu\security\altair_lic.dat;

 

[04/25/24 19:31:29] Failed to activate

 

Kindly help.

 

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