I am facing issue in using hyperworks student edition license.

ADITYA MAHAJAN

I am facing issue in using hyperworks license. It is showing error code 9 license not found and asking for License server (host ID). How should i activate my license ? it is showing error as below: I even pasted license file in "C:\Program Files\Altair\2022-edu\security\altair_lic.dat".

 

License Log  shows following error:

[04/25/24 19:31:23] System Error: No Auth Token in HHWU Config

[04/25/24 19:31:29] Error during authorizing: Could not connect to server

[04/25/24 19:31:29] System Error: SOAP 1.1 fault SOAP-ENV:Server [no subcode]

"Timeout"

Detail: connect failed in tcp_connect()

 

[04/25/24 19:31:29] No auth token found in config files

[04/25/24 19:31:29] System Error: No Auth Token in HHWU Config

====================

[04/25/24 19:28:53] Activating features...

[04/25/24 19:28:53] Trying to activate...

[04/25/24 19:28:53] Deactivating features...

[04/25/24 19:28:53] Activating...

[04/25/24 19:28:53] Activating required features

[04/25/24 19:28:53] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneAP, HyperWorks, HWHyperMesh

Error Code: 9

Error Description:

Feature not found

 

Feature: HyperMesh

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\2022-edu\security\altair_lic.dat - (Err: 9) Feature not found

 

License Path: C:/Program Files/Altair/2022-edu/security/altair_lic.dat;C:/Program Files/Altair/2022-edu/hwdesktop/../security/altair_lic.dat;localhost;C:\Program Files\Altair\2022-edu\security\altair_lic.dat;

 

[04/25/24 19:28:53] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneAP, HyperworksEDU

Error Code: 9

Error Description:

Feature not found

 

Feature: HyperworksEDU

Error Code: 9

Error Description:

 

 

License Path: C:/Program Files/Altair/2022-edu/security/altair_lic.dat;C:/Program Files/Altair/2022-edu/hwdesktop/../security/altair_lic.dat;localhost;C:\Program Files\Altair\2022-edu\security\altair_lic.dat;

 

[04/25/24 19:28:53] Unable to activate

[04/25/24 19:31:29] Releasing features...

[04/25/24 19:31:29] Invalid state for releasing

[04/25/24 19:31:29] Failed to release

[04/25/24 19:31:29] Trying activate features...

[04/25/24 19:31:29] Trying to activate...

[04/25/24 19:31:29] Deactivating features...

[04/25/24 19:31:29] Activating...

[04/25/24 19:31:29] Activating required features

[04/25/24 19:31:29] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneAP, HyperWorks, HWHyperMesh

Error Code: 9

Error Description:

Feature not found

 

Feature: HyperMesh

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\2022-edu\security\altair_lic.dat - (Err: 9) Feature not found

 

License Path: C:/Program Files/Altair/2022-edu/security/altair_lic.dat;C:/Program Files/Altair/2022-edu/hwdesktop/../security/altair_lic.dat;LNT66-OJJZD-XNDYX-S25U1;C:\Program Files\Altair\2022-edu\security\altair_lic.dat;

 

[04/25/24 19:31:29] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneAP, HyperworksEDU

Error Code: 9

Error Description:

Feature not found

 

Feature: HyperworksEDU

Error Code: 9

Error Description:

 

 

License Path: C:/Program Files/Altair/2022-edu/security/altair_lic.dat;C:/Program Files/Altair/2022-edu/hwdesktop/../security/altair_lic.dat;LNT66-OJJZD-XNDYX-S25U1;C:\Program Files\Altair\2022-edu\security\altair_lic.dat;

 

[04/25/24 19:31:29] Failed to activate

 

Kindly help.

 

Community-Pasted-Attachment-1714054620699.png

Chayan

Aditya,

You will need to activate your license in one of the three ways shown in the License Activation window. The method you chose depends on the license you have. In case of doubt please read the licensing guidelines as well as the KB articles we have on licensing available in the community. For example:

https://community.altair.com/community/en/start-using-altair-simulation-software?id=kb_article&sysparm_article=KB0119889