Black Screen in motion view interface

Ever since I am using hyperworks 2022, especially motion view, when I load my files in hyperworks, the screen is black and I can't see my project, could you help me fix this problem, note that I have already updated my graphic card to the latest version. thank you

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English

MotionView/MotionSolve

v2022

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GTT Adam

Hi Vinsensius,

This is a topic recently discussed here on the forum at the following link:

https://community.altair.com/community?id=community_question&sys_id=1c8e04b897204e10e3b0361e6253af4a

To summarize:

You may need to run a .BAT file found in your installation directory (\hwdesktop\utility\HWCleanup) to delete temporary files. It will unfortunately also delete your current preferences.
The black screen in MotionView is typically associated with your graphics card driver needing an update. I see that you have already done so, so I'm including this simply for awareness.

Hope this helps!

Adam Reid

Praful

Hello Vinsensius

Another customer reporting a similar issue indicated a corrupted graphics driver. In case the update to graphics driver with default settings did not work, please try the update with a Clean installation

Regards

Praful

Phillip Gyasi-Agyei

Hello Vinsensius

Another customer reporting a similar issue indicated a corrupted graphics driver. In case the update to graphics driver with default settings did not work, please try the update with a Clean installation

Regards

Praful

This worked for me!