Black Screen in motion view interface

Vinsensius Farel
Vinsensius Farel Altair Community Member
edited March 18 in Community Q&A

Ever since I am using hyperworks 2022, especially motion view, when I load my files in hyperworks, the screen is black and I can't see my project, could you help me fix this problem, note that I have already updated my graphic card to the latest version. thank you

image

 

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Answers

  • GTT Adam
    GTT Adam
    Altair Employee
    edited March 4

    Hi Vinsensius,

    This is a topic recently discussed here on the forum at the following link:

    https://community.altair.com/community?id=community_question&sys_id=1c8e04b897204e10e3b0361e6253af4a

     

    To summarize:

    • You may need to run a .BAT file found in your installation directory (\hwdesktop\utility\HWCleanup) to delete temporary files. It will unfortunately also delete your current preferences.
    • The black screen in MotionView is typically associated with your graphics card driver needing an update. I see that you have already done so, so I'm including this simply for awareness.

     

    Hope this helps!

    Adam Reid

  • Praful
    Praful
    Altair Employee
    edited March 5

    Hello Vinsensius

    Another customer reporting a similar issue indicated a corrupted graphics driver. In case the update to graphics driver with default settings did not work, please try the update with a Clean installation

     image

    Regards

    Praful

  • Phillip Gyasi-Agyei
    Phillip Gyasi-Agyei Altair Community Member
    edited March 18
    Praful Prabhu_20784 said:

    Hello Vinsensius

    Another customer reporting a similar issue indicated a corrupted graphics driver. In case the update to graphics driver with default settings did not work, please try the update with a Clean installation

     image

    Regards

    Praful

    This worked for me!

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