Licensing Issue HyperWorks Student Edition
Altair EmployeeHi,
I am studying and I got my license file (altair_lic.dat) and put it into the folder like written in the Altair-eMail I got.
I got the message that
credentials rejected
invalid license
I would like to add images here, but I just have them on my machine.
So I can not add them here.
Is there a technical online support?
Sebastia n
Answers
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Hi,
Kindly read the following instructions carefully till the end:
There are many ways to activate the software, the password is only if you have a portal account.
You can just browse to the license file in the license set up window > and click activate.
You can also place the license file in the security folder to activate it,
If you have already done the above and still face the error, Use windows folder options / view > display file name extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,
You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.
When you open the license file in a text editor you will see an Ethernet address there in a line that says "ETHERNET =
The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398
Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:
The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used.
That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID here https://studentedition.altair.com/
Regards,
Koushik Chandrashekhar
Associate Engineer - CAE
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