Fatal Error 9161

Altair Forum User
Altair Forum User
Altair Employee
edited March 2021 in Community Q&A

When attempting to run FIKO I receive the following error.

 

SECFEKO Version 2017-16 from 2017-01-26

(compiled for target PC_WIN64_EM64T_MKL, 64 bit)

 

ERROR 9161:

An error occurred while checking out a licence

Altair License Manager: License error

 

Feature(s): GlobalZoneAM, HyperWorks, HWFEKOGUI

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\2017-edu\security\altair_lic.dat - (Err: 9) Feature not found

 

Feature: FEKOGUI

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\2017-edu\security\altair_lic.dat - (Err: 9) Feature not found

 

License Path: C:\Program Files\Altair\2017-edu\security\altair_lic.dat

 

I believe that I am having an issue trying to access the sections of the program not included in the license that should be. Any recommendations on what needs to be changed to allow the program to run would be appreciated.\

 

Thanks,

Cwilleck

 

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited April 2017

    Use windows folder options > unhide known extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,

     

    You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

     

    When you open the license file in a text editor you will see an Ethernet address there in a line that says 'ETHERNET =

     

    The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

     

    Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

     

    The listed physical address under Ethernet adapter local area connection should be used to generate the license file, That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID.

     

    You can check your computer’s Ethernet address, by using the almutil -hostid application from the Start > Altair > Tools > Admin tools Menu and compare it with the result in the command window,

    Alternatively run getmac in command window to find out available Ethernet addresses to cross check as well,

     

     

  • Nicholas Holland-Ramsay
    Nicholas Holland-Ramsay Altair Community Member
    edited March 2021

    I am having the same problem, Checked the name of .dat and ethernet address is right. 

     

    Error message:

    Altair Feko - SECFEKO Version 2021.0.2-14 from 2020-05-29

    (compiled for target PC_WIN64_EM64T_MKL, 64 bit)

     

    ERROR 9161:

    An error occurred while checking out a licence

    Altair License Manager: License error

     

    Feature(s): GlobalZoneEU, HyperWorks, HWFEKOGUI

    Error Code: 9

    Error Description:

    Feature not found

     

    Feature: FEKOGUI

    Error Code: 9

    Error Description:

    [LOCAL] C:\Program Files\Altair\2021\security\altair_lic.dat - (Err: 9) Feature not found

     

    Any help would be greatly appreciated.

     

    License Path: C:\Program Files\Altair\2021\security\altair_lic.dat

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