solid thinking inspire has stopped working

Altair Forum User
Altair Forum User
Altair Employee
edited October 2020 in Community Q&A

i have installed Hyperworks and Solidthinking according to the steps shown on website , but i am having problem with the solidthinking inspire 2016. inspire is not starting properly , hyperworks and solidthinking evolve are working properly but when i open inspire (the display says that it has stopped working) . please help me with this problem . i have the student license version of hyperworks and solidthinking.

i have also attached the image of display for reference.

 

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited February 2017

    Could you tell us the operating system and other machine specifications like the graphics card etc. (enter dxdiag in start > run and send us a snapshot of the display tab)

    If you are using windows 10 the software is not supported, also check about the graphics card as in the below post.

     

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited March 2017

    Hello,

     

    Please have a look at this post on the solidThinking forum and let us know if it helps with your issue.

     

    Matthieu

     

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited March 2017

    If you encounter the message below when starting Inspire on Windows 10, we have a workaround for you:

    Error.jpg

    In your Start Menu, go to your Inspire shortcut, right-click, choose More then Open file location:

    2017-03-07 11_21_48-Start.png

    In the window that opens, right-click on the Inspire shortcut and choose Properties.

    If your Inspire shortcut is on your Desktop, directly right-click on it and choose Properties.

    In the Properties window, switch to the Compatibility tab, under Compatibility mode, check Run this program in compatibility mode for: and choose Windows 8 from the drop-down. Click on OK and try starting Inspire again.

    2017-03-07 11_23_13-Inspire 2017 7305 Properties.png