Microsoft Security Update causing Monarch to fail with 'Cannot create temporary work file.'

Lucio
Lucio Altair Community Member
edited January 2019 in Community Q&A
​​

Our investigation found that KB4480970 2019-01 Security Monthly Quality Rollup for Windows 7 x64 contained one or more patches that is causing Monarch to fail when opening certain projects. The error dialogue box titled 'Cannot create temporary work file.' appears almost immediately.

We confirmed this by uninstalling this KB and testing the Monarch project with success.

We have applied an updated patch that was to address issues found in KB4480970, but it has not resolved the error.

Has anyone experienced similar issues and found a solution?

Thank you!



------------------------------
Lucio Manzo
Operations Manager, SVP
Morton Community Bank


------------------------------
Tagged:

Answers

  • Ripan
    Ripan
    Altair Employee
    edited January 2019
    Hi Lucio,

    Thank you for reporting. Datawatch Support will be testing the scenario internally and will get back asap. Someone from Datawatch Support might reach out to you if more detailed information is needed.

    Regards,
    Ripan

    ------------------------------
    Ripan Barot
    Manager, Global Customer Support
    Datawatch Corporation
    Chelmsford MA
    (978) 275-8216
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 01-18-2019 02:32 PM
    From: Lucio Manzo
    Subject: Microsoft Security Update causing Monarch to fail with 'Cannot create temporary work file.'

    Our investigation found that KB4480970 2019-01 Security Monthly Quality Rollup for Windows 7 x64 contained one or more patches that is causing Monarch to fail when opening certain projects. The error dialogue box titled 'Cannot create temporary work file.' appears almost immediately.

    We confirmed this by uninstalling this KB and testing the Monarch project with success.

    We have applied an updated patch that was to address issues found in KB4480970, but it has not resolved the error.

    Has anyone experienced similar issues and found a solution?

    Thank you!



    ------------------------------
    Lucio Manzo
    Operations Manager, SVP
    Morton Community Bank


    ------------------------------
    "
  • Adrian_20284
    Adrian_20284 Altair Community Member
    edited January 2019
    Ripan said:

    Hi Lucio,

    Thank you for reporting. Datawatch Support will be testing the scenario internally and will get back asap. Someone from Datawatch Support might reach out to you if more detailed information is needed.

    Regards,
    Ripan

    ------------------------------
    Ripan Barot
    Manager, Global Customer Support
    Datawatch Corporation
    Chelmsford MA
    (978) 275-8216
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 01-18-2019 02:32 PM
    From: Lucio Manzo
    Subject: Microsoft Security Update causing Monarch to fail with 'Cannot create temporary work file.'

    Our investigation found that KB4480970 2019-01 Security Monthly Quality Rollup for Windows 7 x64 contained one or more patches that is causing Monarch to fail when opening certain projects. The error dialogue box titled 'Cannot create temporary work file.' appears almost immediately.

    We confirmed this by uninstalling this KB and testing the Monarch project with success.

    We have applied an updated patch that was to address issues found in KB4480970, but it has not resolved the error.

    Has anyone experienced similar issues and found a solution?

    Thank you!



    ------------------------------
    Lucio Manzo
    Operations Manager, SVP
    Morton Community Bank


    ------------------------------
    "
    Hi Ripan,

    we noticed the same issue on our servers - did you find out the root cause?

    Regards,

    Adrian Ciobanu
    RBC

    ------------------------------
    Adrian Ciobanu
    Senior TSA
    Royal Bank of Canada
    Leamington ON
    416 842-2564
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 01-22-2019 11:18 AM
    From: Ripan Barot
    Subject: Microsoft Security Update causing Monarch to fail with 'Cannot create temporary work file.'

    Hi Lucio,

    Thank you for reporting. Datawatch Support will be testing the scenario internally and will get back asap. Someone from Datawatch Support might reach out to you if more detailed information is needed.

    Regards,
    Ripan

    ------------------------------
    Ripan Barot
    Manager, Global Customer Support
    Datawatch Corporation
    Chelmsford MA
    (978) 275-8216
    ------------------------------

    Original Message:
    Sent: 01-18-2019 02:32 PM
    From: Lucio Manzo
    Subject: Microsoft Security Update causing Monarch to fail with 'Cannot create temporary work file.'

    Our investigation found that KB4480970 2019-01 Security Monthly Quality Rollup for Windows 7 x64 contained one or more patches that is causing Monarch to fail when opening certain projects. The error dialogue box titled 'Cannot create temporary work file.' appears almost immediately.

    We confirmed this by uninstalling this KB and testing the Monarch project with success.

    We have applied an updated patch that was to address issues found in KB4480970, but it has not resolved the error.

    Has anyone experienced similar issues and found a solution?

    Thank you!



    ------------------------------
    Lucio Manzo
    Operations Manager, SVP
    Morton Community Bank


    ------------------------------
    "
  • Ripan
    Ripan
    Altair Employee
    edited January 2019
    Adrian_20284 said:

    Hi Ripan,

    we noticed the same issue on our servers - did you find out the root cause?

    Regards,

    Adrian Ciobanu
    RBC

    ------------------------------
    Adrian Ciobanu
    Senior TSA
    Royal Bank of Canada
    Leamington ON
    416 842-2564
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 01-22-2019 11:18 AM
    From: Ripan Barot
    Subject: Microsoft Security Update causing Monarch to fail with 'Cannot create temporary work file.'

    Hi Lucio,

    Thank you for reporting. Datawatch Support will be testing the scenario internally and will get back asap. Someone from Datawatch Support might reach out to you if more detailed information is needed.

    Regards,
    Ripan

    ------------------------------
    Ripan Barot
    Manager, Global Customer Support
    Datawatch Corporation
    Chelmsford MA
    (978) 275-8216
    ------------------------------

    Original Message:
    Sent: 01-18-2019 02:32 PM
    From: Lucio Manzo
    Subject: Microsoft Security Update causing Monarch to fail with 'Cannot create temporary work file.'

    Our investigation found that KB4480970 2019-01 Security Monthly Quality Rollup for Windows 7 x64 contained one or more patches that is causing Monarch to fail when opening certain projects. The error dialogue box titled 'Cannot create temporary work file.' appears almost immediately.

    We confirmed this by uninstalling this KB and testing the Monarch project with success.

    We have applied an updated patch that was to address issues found in KB4480970, but it has not resolved the error.

    Has anyone experienced similar issues and found a solution?

    Thank you!



    ------------------------------
    Lucio Manzo
    Operations Manager, SVP
    Morton Community Bank


    ------------------------------
    "
    Hi Adrian,

    The original issue which was reported was for Monarch v10.5 which is not supported. Can you please provide the version of Monarch you are using?

    Regards,
    Ripan

    ------------------------------
    Ripan Barot
    Manager, Global Customer Support
    Datawatch Corporation
    Chelmsford MA
    (978) 275-8216
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 01-25-2019 02:14 PM
    From: Adrian Ciobanu
    Subject: Microsoft Security Update causing Monarch to fail with 'Cannot create temporary work file.'

    Hi Ripan,

    we noticed the same issue on our servers - did you find out the root cause?

    Regards,

    Adrian Ciobanu
    RBC

    ------------------------------
    Adrian Ciobanu
    Senior TSA
    Royal Bank of Canada
    Leamington ON
    416 842-2564
    ------------------------------

    Original Message:
    Sent: 01-22-2019 11:18 AM
    From: Ripan Barot
    Subject: Microsoft Security Update causing Monarch to fail with 'Cannot create temporary work file.'

    Hi Lucio,

    Thank you for reporting. Datawatch Support will be testing the scenario internally and will get back asap. Someone from Datawatch Support might reach out to you if more detailed information is needed.

    Regards,
    Ripan

    ------------------------------
    Ripan Barot
    Manager, Global Customer Support
    Datawatch Corporation
    Chelmsford MA
    (978) 275-8216

    Original Message:
    Sent: 01-18-2019 02:32 PM
    From: Lucio Manzo
    Subject: Microsoft Security Update causing Monarch to fail with 'Cannot create temporary work file.'

    Our investigation found that KB4480970 2019-01 Security Monthly Quality Rollup for Windows 7 x64 contained one or more patches that is causing Monarch to fail when opening certain projects. The error dialogue box titled 'Cannot create temporary work file.' appears almost immediately.

    We confirmed this by uninstalling this KB and testing the Monarch project with success.

    We have applied an updated patch that was to address issues found in KB4480970, but it has not resolved the error.

    Has anyone experienced similar issues and found a solution?

    Thank you!



    ------------------------------
    Lucio Manzo
    Operations Manager, SVP
    Morton Community Bank


    ------------------------------
    "
  • Adrian_20284
    Adrian_20284 Altair Community Member
    edited January 2019
    Ripan said:

    Hi Adrian,

    The original issue which was reported was for Monarch v10.5 which is not supported. Can you please provide the version of Monarch you are using?

    Regards,
    Ripan

    ------------------------------
    Ripan Barot
    Manager, Global Customer Support
    Datawatch Corporation
    Chelmsford MA
    (978) 275-8216
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 01-25-2019 02:14 PM
    From: Adrian Ciobanu
    Subject: Microsoft Security Update causing Monarch to fail with 'Cannot create temporary work file.'

    Hi Ripan,

    we noticed the same issue on our servers - did you find out the root cause?

    Regards,

    Adrian Ciobanu
    RBC

    ------------------------------
    Adrian Ciobanu
    Senior TSA
    Royal Bank of Canada
    Leamington ON
    416 842-2564
    ------------------------------

    Original Message:
    Sent: 01-22-2019 11:18 AM
    From: Ripan Barot
    Subject: Microsoft Security Update causing Monarch to fail with 'Cannot create temporary work file.'

    Hi Lucio,

    Thank you for reporting. Datawatch Support will be testing the scenario internally and will get back asap. Someone from Datawatch Support might reach out to you if more detailed information is needed.

    Regards,
    Ripan

    ------------------------------
    Ripan Barot
    Manager, Global Customer Support
    Datawatch Corporation
    Chelmsford MA
    (978) 275-8216

    Original Message:
    Sent: 01-18-2019 02:32 PM
    From: Lucio Manzo
    Subject: Microsoft Security Update causing Monarch to fail with 'Cannot create temporary work file.'

    Our investigation found that KB4480970 2019-01 Security Monthly Quality Rollup for Windows 7 x64 contained one or more patches that is causing Monarch to fail when opening certain projects. The error dialogue box titled 'Cannot create temporary work file.' appears almost immediately.

    We confirmed this by uninstalling this KB and testing the Monarch project with success.

    We have applied an updated patch that was to address issues found in KB4480970, but it has not resolved the error.

    Has anyone experienced similar issues and found a solution?

    Thank you!



    ------------------------------
    Lucio Manzo
    Operations Manager, SVP
    Morton Community Bank


    ------------------------------
    "

    Hi Ripan,

     

    Same.

     

    And I know it is not supported, but the support site helped.

     

    Do you know if version 14.3 is affected?

     

    Regards,

     

    A

     



    ------Original Message------

    Hi Adrian,

    The original issue which was reported was for Monarch v10.5 which is not supported. Can you please provide the version of Monarch you are using?

    Regards,
    Ripan

    ------------------------------
    Ripan Barot
    Manager, Global Customer Support
    Datawatch Corporation
    Chelmsford MA
    (978) 275-8216
    ------------------------------
    "
  • Lucio
    Lucio Altair Community Member
    edited January 2019
    Adrian_20284 said:

    Hi Ripan,

     

    Same.

     

    And I know it is not supported, but the support site helped.

     

    Do you know if version 14.3 is affected?

     

    Regards,

     

    A

     



    ------Original Message------

    Hi Adrian,

    The original issue which was reported was for Monarch v10.5 which is not supported. Can you please provide the version of Monarch you are using?

    Regards,
    Ripan

    ------------------------------
    Ripan Barot
    Manager, Global Customer Support
    Datawatch Corporation
    Chelmsford MA
    (978) 275-8216
    ------------------------------
    "

    14.3 does not have the same issue. I tested the same model/project that had the error in 10.5 and it opened fine in 14.3.

     

    Thanks!

     

     
     

    Morton Community Bank

     

    Lucio Manzo  
    Senior Vice President     
    Corporate IT Core Information Systems & Project Manager  
     
    Morton Community Bank 
    721 West Jackson Street
    Morton, IL  61550
    Office: (309) 284-1248
    Fax: (309) 266-8242     

     



    ------Original Message------

    Hi Ripan,

     

    Same.

     

    And I know it is not supported, but the support site helped.

     

    Do you know if version 14.3 is affected?

     

    Regards,

     

    A

     



    "

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