Inspire Won't Open

Altair Forum User
Altair Forum User
Altair Employee
edited October 2020 in Community Q&A

I've installed Inspire, Hyperworks and placed the licence bat file in de right folder. When I open Inspire, the startup screen will stay on my screen for a very long time and Inspire won't start. I tried running the program as administrator. 

 

Anybody knows this problem or a possible solution?

 

Thanks in advance.

 

DK

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Answers

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited April 2015

    Hello,

     

    Which exact version of Inspire are you using?

     

    Thanks,

     

    Matthieu

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited April 2015
    Altair Forum User said:

    Hello,

     

    Which exact version of Inspire are you using?

     

    Thanks,

     

    Matthieu

     

    I'm using Student Edition 13.0

     

    DK

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited April 2015

    Hello again,

     

    You can fix this by closing all sT products and then searching/deleting the following folders:

     

    1. C:\ProgramData\x-formation
    2. %USERPROFILE%\AppData\Local\VirtualStore\ProgramData\x-formation\ss.<userID>.lock 
    3. %USERPROFILE%\AppData\Local\x-formation\
    4. %USERPROFILE%AppData\Local\Temp\x-formation
    5. C:\Windows\Temp\x-formation  

     

    Thanks,

     

    Matthieu

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited April 2015

    Hey Matthieu,

    Thanks for your answer. However, I haven't been able to find '%USERPROFILE%\AppData\Local\VirtualStore\ProgramData\x-formation\ss..lock '

    I found the others and deleted those. I still have got the problem. Is that .lock file necessary to delete?

    The DK

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