Menu Error

Altair Forum User

Within HyperMesh when I attempt to access Preferences->Keyboard Settings I get an error message as per attached.

 

I have reinstalled HyperWorks but this has not helped.

 

What can this be?

 

Thanks.

 

<?xml version="1.0" encoding="UTF-8"?>

<?xml version="1.0" encoding="UTF-8"?>

Altair Forum User

Hi,

 

Can you delete setting files and try again?

http://forum.altairhyperworks.com/index.php?/topic/13434-how-to-delete-settings-files/

 

Altair Forum User

Hi, thanks for your reply.

 

I have deleted all the settings files mentioned however this has not rectified this problem?

 

Any more ideas?

 

Thanks.

 

Richard.

Altair Forum User

Hi Richard,

Please go to Help > Updates and System Information, and please send a screenshot of the same which shows the software patch you are using now.

 

<?xml version="1.0" encoding="UTF-8"?>

Altair Forum User

Attached.

 

Thanks.

 

Richard.

<?xml version="1.0" encoding="UTF-8"?>

Altair Forum User

Hi Richard,

Please update HyperWorks with the latest patch. You can download the latest patch at https://connect.altair.com/

Hope this will resolve the issue.

tinh

Altair Forum User said:

Hi, thanks for your reply.

 

I have deleted all the settings files mentioned however this has not rectified this problem?

 

Any more ideas?

 

Thanks.

 

Richard.

 

did you close all hypermesh before deleting those files?