graphics area has only blue clour

ANANTHU
ANANTHU Altair Community Member
edited October 2020 in Community Q&A

 I installed the student version in my laptop,but I am facing a problem.I am new to the software,so please help me since I don't know the reason for this error.The graphics area is not showing anything,even the axis directions(in colour),only x,y,z is written.I tried uploading a model downloaded from the altair website for the student version but it also didn't work.When I uploaded the model,the file path was shown on the right top corner but nothing else.I am adding screenshots along, to have a better understanding of the problem.Kindly help me solve this issue as soon as possible

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Answers

  • QuyNguyenDai
    QuyNguyenDai Altair Community Member
    edited April 2020

    Check your hardware? Graphic card?

  • ANANTHU
    ANANTHU Altair Community Member
    edited April 2020

    Thanks for your reply. I have 8 GB ram, i5 processor, nvidia geforce mx 250 graphics card.Is't not enough? There is another issue, now I have installed the software on normal hardisk, will it be solved if I reinstall on ssd? If so, can i reinstall the software with the same license?

  • ANANTHU
    ANANTHU Altair Community Member
    edited April 2020

    I've reinstalled the software on ssd. But the problem is not solved.

  • QuyNguyenDai
    QuyNguyenDai Altair Community Member
    edited April 2020

    I think your graphic card has some hardward issue.

  • ANANTHU
    ANANTHU Altair Community Member
    edited April 2020

    Are you sure?Any way to confirm it??Do I have to replace the graphic card?

  • QuyNguyenDai
    QuyNguyenDai Altair Community Member
    edited April 2020
    Altair Forum User said:

    Are you sure?Any way to confirm it??Do I have to replace the graphic card?

     

    I'm not sure, but I think that :D/emoticons/default_biggrin.png' srcset='/emoticons/biggrin@2x.png 2x' title=':D' width='20' /> 

    I know NOTHING about YOUR computer hey :D/emoticons/default_biggrin.png' srcset='/emoticons/biggrin@2x.png 2x' title=':D' width='20' /> 

     

  • ANANTHU
    ANANTHU Altair Community Member
    edited May 2020

    Today when I changed from hypermesh to hyperview I got an error message as my graphics card is unsupported.But in the graphics region of hyperview the axis directions have appeared also.Is that because nvidia geforce mx 250  is not enough for hypermesh to work?Will any previous version of hyperworks (like 17)work fine in this graphics card and also student edition of these previous version are available or not?

  • QuyNguyenDai
    QuyNguyenDai Altair Community Member
    edited May 2020

    On laptop I have Quadro P2000 4GB, on desktop I have Quadro K2200 4GB so I have NEVER issue with Hypermesh :D/emoticons/default_biggrin.png' srcset='/emoticons/biggrin@2x.png 2x' title=':D' width='20' /> 

  • Navaneethakrishnan K
    Navaneethakrishnan K Altair Community Member
    edited October 2020

    I believe Geforce series graphics card will not support HyperWorks. Try to run with integrated graphics card.

    https://community.altair.com/community?id=community_question&sys_id=55d6ccba1b2bd0908017dc61ec4bcbc4

     

     

  • QuyNguyenDai
    QuyNguyenDai Altair Community Member
    edited July 2020
    Altair Forum User said:

    I believe Geforce series graphics card will not support HyperWorks. Try to run with integrated graphics card.

     

     

    Noooooooooo :(/emoticons/default_sad.png' srcset='/emoticons/sad@2x.png 2x' title=':(' width='20' /> 

  • Adriano_Koga
    Adriano_Koga
    Altair Employee
    edited July 2020

    have you updated your graphic card driver to the latest available?

     

    There are some specific cards that are certified for usage of HyperWorks, as listed in the documentation.

    Some others might work, but graphic card driver must be updated.

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