Network license is not working

midhunkps
midhunkps Altair Community Member
edited October 2020 in Community Q&A

I was using a student version of Altair.

 

I have received a network license from university.

I have uninstalled the student version and installed latest version of Altair HW.

 

I have set environment variables(ALTAIR_LICENSE_PATH) to university server and as well as university VPN is also activated.

 

I am receiving following error message. 

 

My colleagues are still able to work with same license server without an lic.dat file. but I am not able to 

 

Could anyone provide a solution to this issue

 

=================================================

Altair License Manager: License error

Feature(s): GlobalZoneAP, HyperWorks, HWMotionView
Error Code: 9
Error Description:
[NETWORK] 6200@kl1-b03-zls.ds.fh-kl.de - (Err: 9) Feature not found

Feature: MotionView
Error Code: 9
Error Description:
[LOCAL] C:/Program Files/Altair/2019/security/altair_lic.dat - (Err: 6) Unable to read file
[NETWORK] 6200@kl1-b03-zls.ds.fh-kl.de - (Err: 9) Feature not found

License Path: C:/Program Files/Altair/2019/security/altair_lic.dat;6200@kl1-b03-zls.ds.fh-kl.de'

================================================================================

Tagged:

Answers

  • Q.Nguyen-Dai
    Q.Nguyen-Dai Altair Community Member
    edited May 2020

    Can you do 'ping kl1-b03-zls.ds.fh-kl.de' from command window?

  • Koushik Chandrashekhar_21806
    Koushik Chandrashekhar_21806
    Altair Employee
    edited May 2020

    Hi,

     

    The software requires a license file to function, You should find the license file attached to the email with the software download links,

     

    After downloading the license file, rename it to altair_lic.dat and place the same in the <installation directory>/security folder

     

     <?xml version="1.0" encoding="UTF-8"?>image.png

     


    If you have already done the above and still face the error, Use windows folder options / view > display file name extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,

     

    You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

     

    When you open the license file in a text editor you will see an Ethernet address there in a line that says 'ETHERNET =

            

    The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

     

    Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

    <?xml version="1.0" encoding="UTF-8"?>image.png

     

    The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used.

     

    That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID here https://studentedition.altair.com/

  • midhunkps
    midhunkps Altair Community Member
    edited May 2020

    Hi, I have done the same

    below is the result, is there any issue?

    =====================================================

    Pinging kl1-b03-zls.ds.fh-kl.de [10.1.5.46] with 32 bytes of data:
    Reply from 10.1.5.46: bytes=32 time=163ms TTL=127
    Reply from 10.1.5.46: bytes=32 time=160ms TTL=127
    Reply from 10.1.5.46: bytes=32 time=160ms TTL=127
    Reply from 10.1.5.46: bytes=32 time=160ms TTL=127

    Ping statistics for 10.1.5.46:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 160ms, Maximum = 163ms, Average = 160ms

    ================================================

  • midhunkps
    midhunkps Altair Community Member
    edited May 2020
    Altair Forum User said:

    Hi,

     

    The software requires a license file to function, You should find the license file attached to the email with the software download links,

     

    After downloading the license file, rename it to altair_lic.dat and place the same in the <installation directory>/security folder

     

     <?xml version="1.0" encoding="UTF-8"?>image.png

     


    If you have already done the above and still face the error, Use windows folder options / view > display file name extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,

     

    You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

     

    When you open the license file in a text editor you will see an Ethernet address there in a line that says 'ETHERNET =

            

    The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

     

    Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

    <?xml version="1.0" encoding="UTF-8"?>image.png

     

    The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used.

     

    That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID here https://studentedition.altair.com/

    Hi,

    I have given a network license from the university .

    I have set environment variable to 6200@license host.

     

    For other colleagues of mine, it is possible to work without an lic.dat file.

    but unfortunately i am getting this error.

  • Koushik Chandrashekhar_21806
    Koushik Chandrashekhar_21806
    Altair Employee
    edited May 2020
    Altair Forum User said:

    Hi, I have done the same

    below is the result, is there any issue?

    =====================================================

    Pinging kl1-b03-zls.ds.fh-kl.de [10.1.5.46] with 32 bytes of data:
    Reply from 10.1.5.46: bytes=32 time=163ms TTL=127
    Reply from 10.1.5.46: bytes=32 time=160ms TTL=127
    Reply from 10.1.5.46: bytes=32 time=160ms TTL=127
    Reply from 10.1.5.46: bytes=32 time=160ms TTL=127

    Ping statistics for 10.1.5.46:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 160ms, Maximum = 163ms, Average = 160ms

    ================================================

     

    Hi Midhun,

     

    It looks like you are using a 32 Bit machine.

    We are sorry to say that we do not provide a 32 bit version of our HWs software, these have been discontinued.

    We strongly recommend switching to 64 bit machines, we can provide a new license when you switch to a 64 bit machine.

  • midhunkps
    midhunkps Altair Community Member
    edited May 2020
    Altair Forum User said:

     

    Hi Midhun,

     

    It looks like you are using a 32 Bit machine.

    We are sorry to say that we do not provide a 32 bit version of our HWs software, these have been discontinued.

    We strongly recommend switching to 64 bit machines, we can provide a new license when you switch to a 64 bit machine.

    I am using 64 bit operating system. Please have a look at the system info attached

     I have sent that message for pinging the license server of my university from my Laptop.

     

    Is it possible for you to send me the license file which connects to my university server address?

     

    <?xml version="1.0" encoding="UTF-8"?>2020-05-29_11h05_00.png

  • Q.Nguyen-Dai
    Q.Nguyen-Dai Altair Community Member
    edited May 2020
    Altair Forum User said:

     

    Hi Midhun,

     

    It looks like you are using a 32 Bit machine.

    We are sorry to say that we do not provide a 32 bit version of our HWs software, these have been discontinued.

    We strongly recommend switching to 64 bit machines, we can provide a new license when you switch to a 64 bit machine.

     

    What? How you can tell he is using 32 bit machine?

  • Q.Nguyen-Dai
    Q.Nguyen-Dai Altair Community Member
    edited May 2020
    Altair Forum User said:

    Hi, I have done the same

    below is the result, is there any issue?

    =====================================================

    Pinging kl1-b03-zls.ds.fh-kl.de [10.1.5.46] with 32 bytes of data:
    Reply from 10.1.5.46: bytes=32 time=163ms TTL=127
    Reply from 10.1.5.46: bytes=32 time=160ms TTL=127
    Reply from 10.1.5.46: bytes=32 time=160ms TTL=127
    Reply from 10.1.5.46: bytes=32 time=160ms TTL=127

    Ping statistics for 10.1.5.46:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 160ms, Maximum = 163ms, Average = 160ms

    ================================================

     

    Ping is OK. Network is OK.

    If you can not request license from this server, check if Altair License server is running ok?

     

  • midhunkps
    midhunkps Altair Community Member
    edited May 2020
    Altair Forum User said:

     

    Ping is OK. Network is OK.

    If you can not request license from this server, check if Altair License server is running ok?

     

    How to check that?

     

  • Q.Nguyen-Dai
    Q.Nguyen-Dai Altair Community Member
    edited May 2020

    Ask your server's admin.

  • midhunkps
    midhunkps Altair Community Member
    edited May 2020
    Altair Forum User said:

    Ask your server's admin.

    Other users are using the software. so i suppose its working fine

  • Koushik Chandrashekhar_21806
    Koushik Chandrashekhar_21806
    Altair Employee
    edited May 2020
    Altair Forum User said:

    I was using a student version of Altair.

     

    I have received a network license from university.

    I have uninstalled the student version and installed latest version of Altair HW.

     

    I have set environment variables(ALTAIR_LICENSE_PATH) to university server and as well as university VPN is also activated.

     

    I am receiving following error message. 

     

    My colleagues are still able to work with same license server without an lic.dat file. but I am not able to 

     

    Could anyone provide a solution to this issue

     

    =================================================

    Altair License Manager: License error

    Feature(s): GlobalZoneAP, HyperWorks, HWMotionView
    Error Code: 9
    Error Description:
    [NETWORK] 6200@kl1-b03-zls.ds.fh-kl.de - (Err: 9) Feature not found

    Feature: MotionView
    Error Code: 9
    Error Description:
    [LOCAL] C:/Program Files/Altair/2019/security/altair_lic.dat - (Err: 6) Unable to read file
    [NETWORK] 6200@kl1-b03-zls.ds.fh-kl.de - (Err: 9) Feature not found

    License Path: C:/Program Files/Altair/2019/security/altair_lic.dat;6200@kl1-b03-zls.ds.fh-kl.de'

    ================================================================================

     

     

    License Path: C:/Program Files/Altair/2019/security/altair_lic.dat;6200@kl1-b03-zls.ds.fh-kl.de

     

    Can you rename altair_lic.dat;6200@kl1-b03-zls.ds.fh-kl.de to just altair_lic.dat and try?

     

    (Use windows folder options / view > display file name extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat)

     

  • midhunkps
    midhunkps Altair Community Member
    edited May 2020
    Altair Forum User said:

     

     

    License Path: C:/Program Files/Altair/2019/security/altair_lic.dat;6200@kl1-b03-zls.ds.fh-kl.de

     

    Can you rename altair_lic.dat;6200@kl1-b03-zls.ds.fh-kl.de to just altair_lic.dat and try?

     

    (Use windows folder options / view > display file name extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat)

     

    Hi, There is no license file in the security folder(refer to screenshot).

    I have checked with my University colleagues, they also don't have a license file in this folder.

    But for them after setting up ALTAIR_LICENSE_PATH to 6200@kl1-b03-zls.ds.fh-kl.de. software is working but for me not. 

    System is able to fetch license from the server(refer to License utility)

     

    I don't know why its not working for me

     

    Is there any issue with time zones or something?

    My online classes are going with peace, I am unable to practice , please help

    <?xml version="1.0" encoding="UTF-8"?>license missing.png

    <?xml version="1.0" encoding="UTF-8"?>LMS.png

  • Q.Nguyen-Dai
    Q.Nguyen-Dai Altair Community Member
    edited May 2020

    As your screenshot, you NOT need altair_lic.dat because you use Altair License server.

    When you see the licenses within 'almutil' Hypermesh should work ok.

    Your server has 1250000 HWU, so there're about maximum 59 Hypermesh/Hyperview sessions in parallel. Each session Hypermesh/Hyperview needs 21000 HWU.

     

     

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