student version license errore

Altair Forum User
Altair Forum User
Altair Employee
edited November 2022 in Community Q&A

Hello, 

i've installed hypermesh package and inspire, but when i try to put the license when required, an error occurs: error code 1, 9 and 10. I have followed the instructions for Windows 10 but i can still not use the program

I copy here the description

[03/13/20 17:49:16] System Error: No Auth Token in HHWU Config

[03/13/20 17:49:16] Trying activate features...

[03/13/20 17:49:16] Activate required features

[03/13/20 17:49:18] System Error during checking out: Altair Hosted HyperWorks Units: License error

 

Feature: Inspire

Error Code: 1

Error Description:

Invalid config file

 

[03/13/20 17:49:19] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneEU, HyperWorks, HWInspire

Error Code: 9

Error Description:

Feature not found

 

Feature: Inspire

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\2019\altair_lic.dat - (Err: 9) Feature not found

 

License Path: C:/Program Files/Altair/2019/altair_lic.dat;C:\Program Files\Altair\2019\altair_lic.dat

 

[03/13/20 17:49:20] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneEU, HyperWorksEDU

Error Code: 9

Error Description:

Feature not found

 

Feature: HyperWorksEDU

Error Code: 10

Error Description:

[LOCAL] C:\Program Files\Altair\2019\altair_lic.dat - (Err: 10) HostID does not match license

 

License Path: C:/Program Files/Altair/2019/altair_lic.dat;C:\Program Files\Altair\2019\altair_lic.dat

 

[03/13/20 17:49:20] Failed to activate

thank you

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Answers

  • Koushik Chandrashekhar_21806
    Koushik Chandrashekhar_21806
    Altair Employee
    edited April 2020

    Hi,

     

    The software requires a license file to function, You should find the license file attached to the email with the software download links,

     

    After downloading the license file, rename it to altair_lic.dat and place the same in the <installation directory>/security folder

     

     <?xml version="1.0" encoding="UTF-8"?>image.png

     


    If you have already done the above and still face the error, Use windows folder options / view > display file name extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,

     

    You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

     

    When you open the license file in a text editor you will see an Ethernet address there in a line that says 'ETHERNET =

            

    The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

     

    Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

    <?xml version="1.0" encoding="UTF-8"?>image.png

     

    The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used.

     

    That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID here https://studentedition.altair.com/

  • Amira
    Amira Altair Community Member
    edited November 2022
    Koushik Chandrashekhar_21806 said:

    Hi,

     

    The software requires a license file to function, You should find the license file attached to the email with the software download links,

     

    After downloading the license file, rename it to altair_lic.dat and place the same in the <installation directory>/security folder

     

     <?xml version="1.0" encoding="UTF-8"?>image.png

     


    If you have already done the above and still face the error, Use windows folder options / view > display file name extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,

     

    You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

     

    When you open the license file in a text editor you will see an Ethernet address there in a line that says 'ETHERNET =

            

    The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

     

    Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

    <?xml version="1.0" encoding="UTF-8"?>image.png

     

    The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used.

     

    That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID here https://studentedition.altair.com/

    Hi, I know this is from a while ago but I'm having the same error. I see that the IP address that the automatic Altair Host ID tool given during sign-up and therefore used for the altair_lic.dat file is for something listed as "Ethernet adapter Ethernet 5". Is this is the right ipconfig to use as the address listed for "Wireless LAN adapter WiFi" is something different. I also have things listed as "Wireless LAN adapter Local Area Connection* 1", "Wireless LAN adapter Local Area Connection* 12", and "Ethernet adapter Bluetooth Network Connection". Do you know which address is the correct one to be used?

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