How do you fix License expiration. Error Code 15

Justine Alandy-dy
Justine Alandy-dy Altair Community Member
edited March 2021 in Community Q&A

Hi I just finished installing Hypermesh and got this error and it's saying my license expired 

Hello,

 

I just got Altair installed, but for some reason it says that my license expired that very day. And I'm not even sure how I can update my current license, or what to do. I'm not really sure what to do

 

Here is the error:

 

Altair License Manager: License error

Feature(s): GlobalZoneAM, HyperWorks, HWHyperMesh
Error Code: 15
Error Description:
[NETWORK] 620@server-1 - (Err: 15) Unable to connect to license server

License Path: C:/Program Files/Altair/2021/hwdesktop/../security/altair_lic.dat;0620@server-1

Altair Hosted HyperWorks Units: License error

Feature: HyperMesh
Error Code: -35
Error Description:
[LicID 33250] AU Mechanical Engineer - (Err: -35) While checking out feature "GlobalZoneAM": License is expired (License expired at: 2021-03-29 23:59:59.0)

 

Thanks and much appreciated,

Justine A.

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Answers

  • Adriano Koga_20259
    Adriano Koga_20259 New Altair Community Member
    edited March 2021

    Hi Justine,

     

    It looks like it really expired.

    a few checks:

    What type is your license? Is it a commercial license? or student one?

    Another thing: are you using 'hosted license'? (on the cloud?)

    Or a server license that points to a local server machine?

     

    If it is a commercial license, you should get in touch with your local Altair office representative to get a new license and/or check what is going on.

  • Justine Alandy-dy
    Justine Alandy-dy Altair Community Member
    edited March 2021

    Hi Adriano,

    Yes, I believe it was a commercial license because on the progress onto a student license I had some trouble. It was a hosted license I believe but I could be wrong. 

    Do you know if there's a faster way to contact Altair support? I am emailing some of them but it is a longer process than I would like and I cannot find a number to just use and call them with. 

    Thank you,

    Justine A. 

  • Adriano Koga_20259
    Adriano Koga_20259 New Altair Community Member
    edited March 2021
    Justine Alandy-dy said:

    Hi Adriano,

    Yes, I believe it was a commercial license because on the progress onto a student license I had some trouble. It was a hosted license I believe but I could be wrong. 

    Do you know if there's a faster way to contact Altair support? I am emailing some of them but it is a longer process than I would like and I cannot find a number to just use and call them with. 

    Thank you,

    Justine A. 

    what is your location? try one of these for commercial support.

    during the pandemics, probably email is the best choice.

    Identify yourself, and let your local support know the whole history.

     

    Got these from a training material:

    Location Telephone E-mail
    Australia 64.9.413.7981 anzsupport@altair.com
    Brazil 55.11.3884.0414 br_support@altair.com
    Canada 416.447.6463 support@altairengineering.ca
    China 86.400.619.6186 support@altair.com.cn
    France 33.1.4133.0992 francesupport@altair.com
    Germany 49.7031.6208.22 hwsupport@altair.de
    India 91.80.6629.4500
    1.800.425.0234 (toll free)
    support@india.altair.com
    Israel israelsupport@altair.com
    Italy 39.800.905.595 support@altairengineering.it

    Location Telephone E-mail
    Japan 81.3.6225.5830 support@altairjp.co.jp
    Malaysia aseansupport@altair.com
    Mexico 55.56.58.68.08 mx-support@altair.com
    South Africa 27 21 8311500 support@altair.co.za
    South Korea 82.70.4050.9200 support@altair.co.kr
    Spain 34 910 810 080 support-spain@altair.com
    Sweden 46.46.460.2828 support@altair.se
    United Kingdom 01926.468.600 support@uk.altair.com
    United States 248.614.2425 hwsupport@altair.com

  • Justine Alandy-dy
    Justine Alandy-dy Altair Community Member
    edited March 2021

    Hi Adriano,

    Thank you! Okay I will try calling. Thanks for the advice!

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