Wrongly deleted user

Riccardo Pastorino
Riccardo Pastorino Altair Community Member
edited December 2022 in Community Q&A

Hello to all,

I wrongly deleted a user from my Altair One License manager page and I need to re-add him.

But when I try to add the user it says: "User with email "......" already exists."

Is there a way to do so without changing email of the user?

Thanks in advance

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Answers

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited December 2022

    Hello,

    Please open a case from our Support portal with the details of the user.

    Thanks,

    Matthieu Pupat

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