Ubuntu ALTAIR_LICENSE_PATH=6200@myserver doesn't work

sfernandezfernandez
sfernandezfernandez New Altair Community Member
edited October 2020 in Community Q&A

Hi Support Team, thanks for running this forum. 

 

I am experiencing problems with the ALTAIR_LICENSE_PATH in Ubuntu 16.04. I have exported correctly the environment variable and I am connected to my license server via VPN but I keep getting the typical local error message saying unable to read file:

 

[LOCAL] path_to_inst_dir/security/altair_lic.dat

 

I have not been able to find any answer on why the ALTAIR_LICENSE_PATH variable is not indicating hypermesh to grab a license from the server. It did work for a while a few days ago after  but I do not know what was different then.

 

Thanks a lot.

 

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Answers

  • Q.Nguyen-Dai
    Q.Nguyen-Dai Altair Community Member
    edited April 2020

    Do you found Ubuntu in supported OS list of Altair?

    I work with Linux CentOS (RHEL compatible) no issue.

     

  • Koushik Chandrashekhar_21806
    Koushik Chandrashekhar_21806
    Altair Employee
    edited May 2020

    Hi,

     

    After downloading the license file, rename it to altair_lic.dat and place the same in the <installation directory>/security folder

     

     <?xml version="1.0" encoding="UTF-8"?>image.png

     


    If you have already done the above and still face the error, Use windows folder options / view > display file name extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,

     

    You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

     

    When you open the license file in a text editor you will see an Ethernet address there in a line that says 'ETHERNET =

            

    The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

     

    Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

    <?xml version="1.0" encoding="UTF-8"?>image.png

     

    The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used.

     

    That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID here https://studentedition.altair.com/

  • Q.Nguyen-Dai
    Q.Nguyen-Dai Altair Community Member
    edited May 2020

    @Koushik Chandrashekhar: He is trying to connect to his license server, not by using altair_lic.dat file!

     

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