License Error

Altair Forum User
Altair Forum User
Altair Employee
edited October 2020 in Community Q&A

I'm just trying to install HyperWorks 2017.2 student edition, I have followed all the instruction content in the mail I received from Altair University but when i try to run the program, this is the error I read.

 

The problem is that i'm reading a lot of post in the forum, and i put the altair_lic.dat in the security folder, and then when i start the program, it close alone.

 

I'm just confirm if the Ethernet address in the license file is the correct one and matches the one in your machine, and i don't know hoy more to do.

 

I have to say that if i try to open the program with the original app, it open but i have a alert about my GTX 950 card...

 

Can you please provide me a solution?

<?xml version="1.0" encoding="UTF-8"?>ERROR.JPG

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Answers

  • Pranav Hari
    Pranav Hari Altair Community Member
    edited December 2018
    Altair Forum User said:

    I have to say that if i try to open the program with the original app, it open but i have a alert about my GTX 950 card...

     

    Hi Victor96

     

    Now are you able to open the software or still license error is there?

    Since GTX 950 is officially not supported, it will show alert on your first launch. just click OK and proceed. It should work

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited December 2018

    Yes it works, but I can't open Hypermesh, and it's the programm i need for an FEM course at university.

  • Pranav Hari
    Pranav Hari Altair Community Member
    edited December 2018
    Altair Forum User said:

    Yes it works, but I can't open Hypermesh

     

    Hi Victor96

     

    If you are able to open  Hyperworks 2017 student edition then by default it will be Hypermesh only.

    You can confirm it using the client selector

     

    <?xml version="1.0" encoding="UTF-8"?>image.thumb.png.88b633e6c534f7f4aa8f84bc22721ca0.png

     

     

    image.png.95d9aa00c88197443ee3b2ad0614f054.png

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited December 2018

    Yes I know that I can open Hypermesh there, but when i try to start it, the program close.

     

    I must say that when i start Hyperwork i haven't that all toolbars (image).

     

    <?xml version="1.0" encoding="UTF-8"?>image.thumb.png.8beb873d765117c81373af8e880c013e.png

  • Pranav Hari
    Pranav Hari Altair Community Member
    edited December 2018

    Hi Victor96

     

    Can you able to ignore this message and proceed?

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited December 2018

    Yes, I close the alert, and try to do what you said in the post before, but I start Hypermesh, and the program say that's loading, but then it close and no work.

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited December 2018

    Can you help me, or this programm can't work in my laptop at all?

     

    I'm so tired of trying all things i read on the forum and anything make Hypermesh work in a laptop of 2017... it's funny that my GTX card can't open that simply program...

  • Pranav Hari
    Pranav Hari Altair Community Member
    edited October 2020

    Hi Victor96

     

    Officially HW does not support geforce cards. As in hardware and platform doc  shared here it supports Quadro series cards  (  )

    Still we will try some alternatives:

     

    1. Delete the settings file and try again.

     

    https://community.altair.com/community?id=community_question&sys_id=044688761b2bd0908017dc61ec4bcb69

     

    2. You can try with an older Nvidia geforce driver version of 385.69 or even lower version.

    Install the new driver version and try opening. You can ignore the startup message ('unsupported graphics card' ).

     

    Maybe switching to an older version driver may solve this problem

    Unable to find an attachment - read this blog

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited December 2018

    I already delete all folders and files, and when i try to open Hyperworks i have this alert:

    <?xml version="1.0" encoding="UTF-8"?>image.thumb.png.728165ef0411c0ac8223d855b6b0e62c.png

     

    and this:

    <?xml version="1.0" encoding="UTF-8"?>image.thumb.png.e0cfb3a51e032286c0ffb855ec33d0ea.png

     

    and also...

    <?xml version="1.0" encoding="UTF-8"?>image.thumb.png.26f4db18d3eee6afa3664ed5bc4e26d1.png

     

     

    And then it close alone, and when i try to restart it, i have this message:

     

    <?xml version="1.0" encoding="UTF-8"?>image.thumb.png.f3f0977b670b237d1d1150dc78f92f8b.png

  • Pranav Hari
    Pranav Hari Altair Community Member
    edited December 2018

    Hi Victor96

     

    To delete settings file you need to only delete hmsettings.tcl, hmmenu.set and command.cmf. also hwsettings.xml from your working directory. 

    May be you have accidentally deleted some other files from the directory which is showing up this error.

    Now you can uninstall the software and reinstall again and this error will be solved.

     

    Try using a older driver version also as suggested  and check whether it works.

     

     

     

     

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited December 2018
    Altair Forum User said:

    Hi Victor96

     

    To delete settings file you need to only delete hmsettings.tcl, hmmenu.set and command.cmf. also hwsettings.xml from your working directory. 

    May be you have accidentally deleted some other files from the directory which is showing up this error.

    Now you can uninstall the software and reinstall again and this error will be solved.

     

    Try using a older driver version also as suggested  and check whether it works.

     

     

     

     

    I don't have that files in my working directory, i only see these one:

    <?xml version="1.0" encoding="UTF-8"?>image.thumb.png.feb68eee7fe1abe4819c4b19675eb31d.png

  • Pranav Hari
    Pranav Hari Altair Community Member
    edited December 2018

    Hi Victor96

     

    Did you try reinstalling the software? If not can you please try that.

     

    update driver version also as suggested

     

    Thanks

     

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited December 2018

    Yes, i reinstall it already. What must i do first, update driver version u suggested me, or delete that files?

  • Pranav Hari
    Pranav Hari Altair Community Member
    edited December 2018

    Hi

     

    If you have already reinstalled, no need for deleting the settings file.

    You can try updating driver version as suggested and have a check. May be it will work

     

    Thanks

  • Pranav Hari
    Pranav Hari Altair Community Member
    edited December 2018

    Hi

     

    check this too while installing your driver.

     

    image.png.f8be3ab2490ca48570bc36ddd67cc5a1.png

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited December 2018

    Ok, i will try it, Thank you!

  • Pranav Hari
    Pranav Hari Altair Community Member
    edited December 2018

     Hi

     

    Check this doc also which was shared earlier.  This as well has some suggestions on how to effectively install your drivers.

    Unable to find an attachment - read this blog

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited December 2018

    I can't install that version of Nvidia... i will unistall the programm, i'm tired of trying to work with it.

     

    Thank for your help, but anything work...

  • Pranav Hari
    Pranav Hari Altair Community Member
    edited December 2018

    Hi Victor96

     

    GeForce are NVIDIA's consumer-branded cards. Officially, HyperWorks only supports NVIDIA Quadro workstation-branded graphics cards. These graphics cards offer higher performance and full OpenGL support for using CAD and CAE applications 

     

    Check the list of supported Nvidia cards for your reference

     

    <?xml version="1.0" encoding="UTF-8"?>image.thumb.png.ab1e01094175d185e14f17fe84150628.png

     

     

    Thanks

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